Front Desk Supervisor University Advancement

Front Desk Supervisor for University Advancement

Williamsburg, Virginia, United States

University Advancement - W&M Foundation

William & Mary

Job Requisition: JR102033 Front Desk Supervisor for University Advancement (Open)

Job Posting

Title:

Front Desk Supervisor for University Advancement

Department: CC00262 WM001 | WMUA | Finance & Administration

Job Family:
Staff
- Administrative & Office Support

Worker Sub-Type:
Regular (benefited)

Job

Requisition Primary

Location:

Discovery 1

Primary Job Posting

Location:

Posting Location
- William & Mary

In University Advancement, we create the conditions for opportunity – human, financial, & experiential – by garnering and stewarding the resources that advance William & Mary. The Front Desk Supervisor for University Advancement is a critical member of the Advancement Services & Innovation team in the Office of University Advancement at William & Mary. The Front Desk Supervisor reports to the Executive Director, Advancement Operations & Foundation Resource Planning and collaborates with colleagues across University Advancement and across campus to ensure the highest quality customer service and business operations functions for the office.

As the hub of administrative support for Advancement leaders, the Front Desk Supervisor is responsible for maintaining the highest standards of professionalism and customer service for the office in our interactions with our constituents and support for senior leadership and all office functions, including business and building operations, staff engagement, executive administrative support and emergency response management. The Advancement Services & Innovation team includes most administrative, fiscal, human resources and research services under the Senior Vice President for University Advancement.

The Front Desk Supervisor will help foster a culture of belonging that embraces all people and perspectives and ensures alignment with William & Mary's institutional values and strategic priorities. This position is a full-time in-person role, based in Williamsburg and is expected to work in the University Advancement office in New Town. This position is classified as operational, meaning it is salaried and eligible for overtime (non-exempt).

For benefits and leave purposes, this role falls under the "Operational" classification.

For full consideration, submit application materials by the review date, September 9, 2026. Applications received after the review date will be considered if needed. A resume and cover letter are required for this position.

Salary: $48,000 - $51,000, commensurate with experience and internal alignment.

Required Qualifications:

• High School graduate or equivalent.
• Prior administrative experience in a fast-paced office environment.
• Strong administrative skills with demonstrated proficiency in proofreading and editing complex documents with careful attention to detail and accuracy.
• Computer proficiency in a variety of software applications to include MS Office (specifically, Power-Point, Access, Outlook, Word and Excel).
• Excellent oral and written communication skills, with a strong customer service orientation and the ability to work effectively with internal and external constituencies, while exercising diplomacy and tact in all interactions.

Preferred Qualifications:

• Post high school education or training.
• Experience in higher education and/or non-profit environment.

Conditions of Employment:

• This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act.
• This position will work in-person 8am-5pm, five days a week, Monday through Friday.
• Flexibility is required as the position is subject to overtime during high peak times to include evenings and weekends around university events and deadlines.

Job Duties:

80% - Business Operations:

• Communications
  • Lead all University Advancement communications and reception for visitors to the Discovery I and Discovery II buildings in New Town and manage the office's main phone line and conference room calendars, interacting with constituents, guests and vendors with a high level of discretion and professionalism.
• Building Maintenance and Safety
  • Act as the…