Conference Services Manager

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life.

The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum and the Abby Aldrich Rockefeller Folk Art Museum, the Bob and Marion Wilson Teacher Institute, and a renowned research library, the John

D. Rockefeller Jr. Library. Additionally, Colonial Williamsburg is home to five world-class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites, and the unique Colonial Houses in the Historical Area. Visitors may also enjoy food and dining at our many on-site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes.

Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

The Conference Services Manager is responsible for the planning and execution of group meetings and events from turnover through on-site delivery. This role serves as the primary operational liaison for assigned groups, ensuring meeting space, food and beverage, guest room blocks, and event details are executed accurately and in accordance with contracted expectations. Working closely with Sales, Banquets, Culinary, and Hotel Operations, the Conference Services Manager plays a key role in delivering exceptional guest experiences, protecting group revenue, and supporting repeat business on the property.

• Manage assigned group meetings and events from sales turnover through on-site execution, ensuring all event details are planned accurately and delivered as contracted
• Serve as the primary operational contact for assigned groups, communicating timelines, logistics, and changes to clients and internal partners
• Prepare and maintain detailed event documentation, including resumes, banquet event orders (BEOs), and event timelines
• Coordinate meeting space, food and beverage functions, audio visual needs, guest room blocks, and ancillary services for groups ranging in size and complexity
• Collaborate closely with Sales, Banquets, Culinary, Front Office, Housekeeping, and other operational departments to ensure seamless event execution
• Monitor contracted food and beverage minimums, concessions, and event requirements to support revenue protection and minimize service recovery
• Conduct pre‑event meetings and on‑site checks to confirm room set‑ups, timing, and service readiness
• Respond to client questions, adjustments, and on‑site needs to support a positive guest experience and repeat business
• Track event changes and communicate updates clearly to ensure accuracy and operational alignment
• Support the execution of group programs contributing to multi‑million‑dollar annual group revenue at the property

This position may require occasional evening and weekend hours based on business needs, with prior supervisor’s approval.

This is a non‑exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times and as directed and approved by the supervisor.

• Bachelor’s degree or an equivalent combination of…