Supervisor, Merchandise

hat you get to do:

You’ll provide frontline management supervision in the following areas:
Policies and procedures, projects, personnel, security and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also:

Guides team to exceed financial and guest service targets for location(s)
Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals

Facilitate the timely completion of work order

Scheduling of ambassadors and monitors Kronos; timecard management

Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise

Product research and management as it relates to the area.

Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays

Sign off on Customer refunds up to $200

Perform department duty responsibilities as assigned.

Coordinate annual inventory for assigned location(s)
Assist Manager with plan-o-grams for prompt and correct product activation

Assist with planning promotional presentation layouts and merchandise events

Monitor area programs for any inconsistencies and corrects

Ensure excellent customer service by responding to customer requirements, expectations, and needs

Occasionally assist other location and areas throughout the park as needed; other duties as assigned

What it takes to succeed:

At least 18 years oldA valid state driver’s license; visiting students and military are required to have valid driver’s license from state of residency and able to provide a copy of the DMV report and able to complete the Company Vehicle Driver Training class and obtain a SWC driver’s license

High School diploma for GED; or equivalent combination of education and experience

Minimum two years related experience; or equivalent combination of education and experience

Excellent written/verbal communication skills and be able to speak effectively before groups

Excellent math skills to compute rate, ratio and percent and to create and interpret graphs

Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time

Able to regularly use hands and fingers

Able to handle multiple tasks and work in a fast paced environment

Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs

Outgoing, and able to provide excellent guest service and interact favorably with the public

Ability to self-motivate as well as motivate ambassadors

Basic knowledge of financial terms for revenue department

Able to work indoors and outdoors in all weather conditions

Able to work independently and troubleshoot issues

Clear understanding of Park Ware, MMS, Kronos, and Microsoft Office Applications Understanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferred

Theme park experience preferred
#J-18808-Ljbffr