Code Enforcement Specialist

Associa is hiring a Code Enforcement Specialist for its large-scale HOA community in Williamsburg.

A Code Enforcement Specialist plays an active role in achieving long-term customer satisfaction in the context of Community Association relationships. Specific responsibilities will vary with designated communities and may include, but are not limited to:
Inspecting properties for maintenance, landscaping, safety, and compliance issues and accurately recording findings.

Daily responsibilities:

• Walk and inspect community grounds and subdivisions.
• Meet and greet homeowners, engage with homeowners and build rapport.
• Investigate homeowner violations, maintenance concerns, safety, code and compliance.
• Notate and document findings. Submit reports. Follow-up to ensure violation was corrected.
• Notify responsible parties of code issues given in writing, by phone, in person and electronically.
• Generate and send out HOA violation notices and follow the due process for correction.
• Respond to and investigate allegations of violations of codes to determine validity of complaints and the appropriate course of action to mitigate issues.
• Investigate and enforce property codes within boundaries.
• Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards.
• Other duties as assigned.

• High School Diploma or GED Required.
• 2+ years of office, clerical, customer service, or inspection experience.
• Customer service driven and team oriented.
• Excellent communication skills, written and spoken.
• Knowledge of conflict resolution techniques.
• Attention to detail, organized, proactive communication style, strong follow-up and follow-through skills.
• Takes ownership and initiative. Works proactively.
• Well-versed in Microsoft products (Word, Excel, and Outlook).

EEO is the Law.