Program Manager

Agency:

Snow

Job Function:

Production

Job Subfunction:

Experiential and Events Production

Job Description:

The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are:
Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow’s business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers.

The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:
The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:
Snow Policies and Procedures

Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

Adverse Event (AE) Reporting

The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
It is preferred that the Program Manager has experience in and is able to perform the following essential duties and functions:
Coordinate virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clients

Coordinate live event details including all management of venue set up, menu selection, and Audio/Visual needs

Understand technical requirements and meeting outcomes to make appropriate platform recommendations (Adobe Connect, Webex, Zoom)

Create virtual events with the appropriate platform settings and provide training for clients and presenters as needed

Communicate with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)

Lead the production of events and take on the role of the production director during the event (live or virtual)

Provide primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual event

Perform as the event host or moderator for part of or the entire event (live or virtual)

Conduct research and analysis of key competitive markets and make recommendations regarding the program platform or location and design of the event

Participate in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences

Individuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaigns

Coordinate with third-party vendors to provide supervision on contractual details and instruct contractors on details and expectations

Provide regular communication with client representatives regarding ongoing program development and…