More jobs:
Guest Services Phone Operator
Job in
Williamsburg, James City County, Virginia, 23187, USA
Listed on 2026-03-13
Listing for:
Hilton Grand Vacations
Full Time
position Listed on 2026-03-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Responds to all incoming/outgoing calls promptly and with utmost courtesy, assisting guest or owners needs and requests in alignment with Hilton Grand Vacation Club Standards;
Follow up on all calls by using the appropriate operating systems or any other business-related items to complete guest/owner request;
Effectively communicate with Housekeeping, Engineering, Security, F&B, Activities, and any other department as needed to ensure guest/owners/Team Member requests are completed;
Take ownership of all PBX calls, making all efforts to provide direct solutions/answers for guest and owners, transferring only when necessary;
Assist with express check-in forms and help at the front desk when needed
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