PBX Operator

Now Hiring: PBX Operator | Join Our Resort Team at Vacation Village at Williamsburg Resort!

Location:

4870 Longhill Rd, Williamsburg, VA 23188

Pay Rate: $16/hr

2nd Shift: 3pm - 11pm

• Answer and direct incoming calls in a timely, professional, and friendly manner
• Assist guests with questions about resort amenities, services, and facilities
• Route calls accurately to guest rooms or appropriate departments
• Assist with responding to in-house and post-guest messages via multiple applications
• Assist with assigning work orders in Whistle
• Respond to guest requests quickly and ensure follow-through
• Set up and manage guest wake-up calls
• Monitor emergency calls and notify appropriate teams immediately
• Support engineering dispatch and coordinate service requests
• Distribute incoming faxes to the appropriate departments
• Report maintenance issues, safety concerns, or suspicious activity
• Maintain a positive, cheerful, and professional tone in all interactions
• Deliver outstanding customer care with every guest interaction
• Support overall resort operations and complete additional duties as assigned

• 1+ year of hospitality or customer service experience preferred (resort or timeshare experience a plus)
• Strong communication skills with a professional phone presence
• Ability to multitask and manage multiple calls and priorities efficiently
• Strong problem-solving skills and attention to detail
• Basic computer proficiency and ability to learn phone and property systems
• Bilingual skills are a plus
• Dependable, punctual, and able to work independently
• High School diploma or GED required
• Availability to work evenings, weekends, and holidays required

• Be the voice of the resort and make a direct impact on the guest experience
• Work in a professional, team-oriented hospitality environment
• Gain valuable experience in resort operations and guest communications
• Be part of a supportive team focused on service excellence