Customer Service Representative

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements.

If this position is for you, you are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

• Receive incoming calls in a professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
• Perform other duties as needed which may include cross‑training in related positions

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Positive attitude
• Team player who can work independently

• Simple IRA
• Bonus based on performance
• Dental insurance
• Health insurance
• Training & development