Guest Reception Representative

As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

* Greet guests warmly and professionally, whether in person or over the phone.

* Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.

* Follow processes outlined in the Guest Reception Training Manual SOP.

* Maintain positive working relationships with Sales, Marketing, and Administrative teams.

* Distribute and collect Guest Registration Forms, assisting guests with any inquiries.

* Accurately assign guests to Sales Representatives in the order of their arrival.

* Ensure timely updates of guest information in Concierge.

* Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

Benefits:

Joining our team comes with a range of benefits, including:

* 401(k) plan

* Dental insurance

* Vision insurance

* Health insurance

* Paid time off

* Employee discounts, and more!

Compensation: $16 an hour

Why Us:

* Company growth:
Experience being part of our expanding success.

* Customer satisfaction:
Contribute to the satisfaction of our valued customers.

* Passionate team:
Join a team that values customer obsession.

Training and Development:

Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.

If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!

Qualifications:

To thrive in this role, you should:

* Excel in providing an exceptional customer experience.

* Enjoy face-to-face interactions with customers and associates.

* Quickly learn computer systems.