More jobs:
Front Desk, Customer Service/HelpDesk
Job in
Williamsburg, James City County, Virginia, 23187, USA
Listed on 2026-06-26
Listing for:
American Family Fitness
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Front Desk/Receptionist, Office Administrator/ Coordinator, Customer Service Rep, Admin Assistant
Job Description & How to Apply Below
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Front Desk
Job Description
Front Desk
Objectives: To warmly greet the current and potential member and contribute assistance by answering questions, providing them with necessary information and ensuring them a pleasant visit.
Reports to: Front Desk Manager
Game Plan
- Arrive five to ten minutes early to read and sign the communication log.
- Dress in appropriate attire to include nametag.
- Clock in under employee number.
- Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.
- Understand and implement guest policy.
- Monitor member check in by checking their membership card and photo .
- Understand and administer the "UPS" system for the membership directors.
- Efficiently answer phone within three rings and direct all incoming calls appropriately and take detailed messages.
- Properly take phone messages. Make sure to always include name and phone number. Initial all messages.
- Record all reservations with a name and phone number and your initials.
- Take names on sign-up sheet for the Strong class up to one hour in advance.
- Attend mandatory monthly meeting.
- Collect and log fees. Make sure to always write a receipt. Staple money, credit card slip, or check to the white receipt. Drop in safe. The member receives the yellow copy. Include member number, name, and payment type.
- Open and close club. Refer to opening and closing duties list.
- Inform all members of upcoming activities, promotions, and policy changes.
- Maintain a clean and attractive front desk area.
- Prepare new member packets.
- Prepare and log status forms.
- Seniority level
Entry level
- Employment type
Part-time
- Job function Administrative
- Industries Wellness and Fitness Services
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