Assistant Director for Academic Resilience

Assistant Director for Academic Resilience Unit Mission Statement

Student Success supports each student's personal growth, development, engagement, and sense of belonging by providing holistic guidance as they navigate their own W&M journey. Academic Wellbeing helps students achieve their academic goals by creating an accessible, responsive, constructive, learner-centered environment that empowers them to become active, independent, and confident learners. By meeting students where they are in their academic journeys, Academic Wellbeing promotes success through the development of academic skills and strategies, personal responsibility, an understanding of university culture, and effective decision-making.

The office supports the instructional objectives of the faculty and advances William and Mary’s educational and retention through a coordinated approach to student academic success and wellbeing.

The Assistant Director for Academic Resilience is responsible for overseeing Academic Wellbeing’s student success intervention programs designed to support undergraduate students experiencing academic challenges. This position leads the office’s Empowerment Programs, including initiatives for students on academic warning, academic probation, and continued probation. The Assistant Director provides individualized support, academic guidance, and resource referrals that promote student persistence and academic success.

The Assistant Director for Academic Resilience collaborates with faculty, academic advisors, and campus partners to coordinate comprehensive support for students while serving as a central point of contact for academic intervention efforts. This position oversees the Answers-on-the-Go (AOTG) outreach initiative, increasing awareness of Academic Wellbeing services and proactively connecting students with campus resources. The Assistant Director for Academic Resilience supervises a Graduate Student Assistant and student employees, utilizes assessment data to improve programs and student outcomes, and contributes to the overall mission of Student Success by fostering student belonging, resilience, and persistence.

See Job Duties below for detailed responsibilities.

• Master's degree in higher education, counseling, social work, or a related field, or an equivalent combination of education, experience, and training.
• Experience with and understanding student development theories.
• Experience advocating for college students.
• Ability to maintain effective working relationships with diverse partners, characterized by cooperation, attention to detail, flexibility, and personal responsibility.

• Experience developing, coordinating, or managing academic intervention, student success, or retention programs.
• Experience working with students who are experiencing academic difficulty.
• Experience collaborating with faculty, academic advising, and campus partners.
• Experience supervising graduate assistants and/or student employees.
• Experience using assessment data to evaluate program effectiveness and inform continuous improvement.
• Knowledge of current trends and best practices in student success, persistence, and academic wellbeing.
• Experience utilizing student success technologies and case management systems.

• The employee will be required to participate in the On-Call rotation and the care reporting system.

Up to $58,000 commensurate with experience.

• Manage the planning, implementation, and assessment of the Academic Wellbeing Empowerment Programs (e.g., CONNECT, ASPIRE, THRIVE, and other academic intervention initiatives).
• Meet individually with students experiencing academic challenges to develop personalized success plans, connect them with campus resources, and support their return to good academic standing.
• Monitor student progress throughout the semester and conduct proactive outreach to students identified as academically at risk.
• Collaborate with faculty, academic advisors, Care Support Services, Counseling Center, Undergraduate Academic Affairs, and other campus partners to coordinate comprehensive student support.
• Maintain accurate records and documentation and utilize student success technologies to track student engagement and outcomes.
• Evaluate program effectiveness through assessment and recommend improvements to increase student persistence and academic success.

• Manage the Answers-on-the-Go (AOTG) outreach program, including planning, scheduling, assessment, and continuous improvement.
• Coordinate outreach initiatives designed to increase student awareness of Academic Wellbeing resources and services.
• Keeps Academic Wellbeing staff informed of program updates, projects and initiatives.
• Represents Academic Wellbeing at university events, including orientation programs, resource fairs, and campus…