Supervisor, Entertainment

Overview

We need a Project‑Based Production Supervisor to oversee the installation, rehearsal, and operation of assigned entertainment venues and ensure safety, quality and show integrity.

• Lead all aspects of daily entertainment operations.
• Create detailed cast and crew schedules/line grids and input them into the team member management platform.
• Review, approve and adjust daily schedules as needed.
• Maintain training protocols, SOPs and safety procedures; update and develop these in collaboration with the manager.
• Perform administrative tasks: budget tracking, punch lists, rehearsal schedules, production calendars, presentation creation, production stage‑manager duties, ambassador onboarding, Kronos, Seeds, work orders and audition support.
• Maintain SEA quality and integrity for assigned entertainment product.
• Assist in installation/remounting of new or changing show/performance product and communicate with internal and external departments.
• Work with cast and crew to resolve technical, safety and cleaning issues; learn and operate technical tracks as applicable.
• Train, supervise, evaluate, coach and develop cast/crew; maintain training records.
• Track and document behaviors, administer feedback & evaluations.
• Develop and maintain safety inspections and procedures (green‑tag, injury reduction plans, MSDS sheets, emergency action plans, injury reports, monthly inspections).
• Act as point‑of‑contact for internal/external departments and outside contractors.
• Attend meetings, development classes, monitor schedules and hours; update ambassador files and communicate via email.
• Assist guests and demonstrate courtesy and professionalism.
• Support creative, pre‑production, rehearsal and operation of entertainment offerings as needed.
• Perform other duties as assigned.

• High school diploma or equivalent.
• College degree in theatre or related field preferred.
• Minimum one year theme‑park experience preferred.
• Minimum one year production experience in media (theatre, television, radio, motion pictures, dance, recording studio or visual arts).
• Special event, stage‑manager or project‑management experience preferred.
• Demonstrated ability to lead a team and work well with others; strong organizational and time‑management skills.
• Strong computer skills – Microsoft Office Word, PowerPoint, Excel.
• Excellent verbal and written communication skills.

• Must be willing to work a flexible schedule, including weekdays, weekends, evenings and holidays.
• Ability to multitask, maintain a positive attitude and provide excellent guest service.
• Physical ability to walk and stand for long periods in extreme weather conditions.
• Comfortable climbing onto platforms and catwalks for inspections.
• Ability to work as a team player, communicate and resource with internal and external ambassadors.
• Consistently practice safe work habits, use PPE, lift safely and report unsafe situations.
• Willingness to comply with and ensure ambassadors comply with SEA grooming guidelines and employment standards.
• Ability to complete all legal, company and department training requirements and certifications within established timelines.

18

USD per hour.

• Paid Time Off
• Complimentary park tickets and passes
• Park discounts on food and merchandise
• Medical, dental and vision insurance
• 401(k) retirement plan
• Voluntary insurance: life, disability
• Tuition reimbursement
• Dependent and health care flexible spending accounts
• Employee assistance program, legal assistance plan

Sea World Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability or covered veteran status.