Fraud Analyst

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This role may be based at of authorized locations within our market area, which includes Richmond, Williamsburg, & Kilmarnock, providing flexibility for qualified candidates throughout the region.

Are you naturally curious, analytical, and motivated by solving problems that make a real difference?

We are looking for a Fraud Analyst I to join our Fraud Risk Management team. In this role, you will help protect our customers and organization by reviewing suspicious activity, investigating fraud claims, analyzing transactions, and supporting the timely resolution of disputes.

This is an excellent opportunity for someone with banking experience or a strong understanding of financial transactions who wants to build a career in fraud prevention and investigations. You will gain exposure to a wide range of fraud activity, emerging threats, regulatory requirements, and investigative tools while working alongside experienced professionals who share a commitment to protecting the people and communities we serve.

Fraud is constantly evolving, and the work of our Fraud Risk Management team helps protect customers, employees, and the organization from financial loss and emerging threats. In this position, your research, judgment, and attention to detail will contribute directly to stronger fraud prevention, informed decision-making, regulatory compliance, and the effective resolution of customer concerns.

If you enjoy investigating unusual activity, finding answers, helping others, and learning something new every day, we would love to hear from you.

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment.
• The chance to make a significant impact within a dynamic organization.

Supports fraud prevention and investigative efforts through detailed research, data analysis, reporting, and case administration. Helps minimize organizational losses, ensure regulatory compliance, and provide timely information, documentation, and insights related to claims and disputes, fraud investigations, and compliance matters.

• Monitor and analyze account, transaction, and identity theft activity to identify fraud risks, assess potential losses, and take appropriate action to mitigate financial and compliance exposure.
• Manage, support, and resolve Reg. E disputes in a timely fashion.
• Investigate fraud-related incidents including account takeover, identity theft, card fraud, ACH and wire fraud, P2P/Zelle fraud, returned deposits, and lower-dollar loss claims; refer complex or suspicious cases for further investigation, as appropriate.
• Conduct research and gather evidence to support fraud investigations, regulatory reviews, insurance claims, account closures, and recovery efforts.
• Utilize fraud detection systems, case management tools, reports, and databases to review alerts, manage cases, document findings, and support informed decision-making.
• Maintain compliance with applicable regulatory requirements, including Regulation E, FACTA, BSA, OFAC, and USA PATRIOT Act provisions; identify and elevate potential violations or suspicious activity.
• Support investigators and management through data analysis, reporting, case tracking, documentation preparation, and regulatory research.
• Serve as a resource for…