Medical Office Receptionist

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Williamsburg Urgent Care is a doctor owned and operated practice, and THE top rated UC in the area. We are searching for a Receptionist to provide a positive patient experience to our community. Our mission is to provide an exceptional patient care experience in a compassionate environment. Each employee plays a vital role by living our cultural values - being patient-centered, thinking first and building trust with all patients.

• Greeting our patients and visitors and answering inquiries on the phone and in person.
• Comforting patients and visitors by anticipating any anxieties and ensuring availability of treatment.
• Scheduling and keeping appointments on track by notifying nurse of patient’s arrival.
• Securing and maintaining patient accounts by obtaining and updating personal and financial information, expediting third-party claims, and ensuring confidentiality.
• Processes and files scanned documents that come into the office daily.
• Collects co-pays and balances due upon patient’s arrival.
• Facilitating a smooth and efficient operation by monitoring patient flow and helping with decreasing wait times.
• Maintaining a safe, secure, and healthy work environment for patients and staff.
• Protects patients’ rights and privacy by maintaining strict confidentiality of personal and financial information in accordance with HIPAA.

• A natural sense of etiquette & professionalism while speaking to our patients and internal staff
• Must have a caring attitude and be able to show genuine empathy toward patients
• Exceptional telephone, verbal and written communication skills
• Superior customer service skills
• Able to actively listen and employ information received
• Able to maintain professionalism and customer focus in a stressful and fast-paced environment
• Able to multi-task while ensuring accuracy and adherence to policies and procedures
• Must have a high attention to detail and accuracy and have superior organizational skills
• Must be trustworthy and flexible
• Strong computer skills to manage our electronic records systems accurately and efficiently, while scheduling patient appointments and resolving other patient concerns
• Able to receive and provide ongoing coaching, guidance, and constructive feedback

Part-time, Full-time

Competitive

10 – 40 per week

• Outpatient
• Urgent care center

• Urgent Care