Housekeeping Supervisor

WILLIAMSBURG LODGE, 310 S. England St., Williamsburg, VA 23185, USA

Responsibilities include but are not limited to:

• Trains and provides input on the counseling, discipline, and complementing of employees within the standards of the hotel. Evaluates employee performance on a regular basis by communicating with employees and management on job performance.
• Ensure prompt response to guest requests and complaints. Interactive with improving guest service, guest comfort and standards. Holds employees responsible for the same standards.
• Inspects all responsible guestrooms as assigned to ensure cleanliness and proper maintenance and corrects deficiencies so that guest expectations are exceeded. Reports and follows up on all maintenance needs within areas of responsibility.
• Assists management in preparing and monitoring new standards, procedures, policies and operation plans in order to improve the department.
• Responsible for turning rooms over to the Front Desk to re‑sell in a timely and efficient manner. Prioritizes work so those guests are able to check in without delays.
• Ensures staff is trained to work in a safe manner at all times to minimize hazards and eliminate accidents.
• Prepares daily housekeeping assignments and special projects. Communicates often with the Front Desk on the turnover of rooms and rush rooms, and with Conference Services on public space needs.
• Inspects all areas to achieve and maintain world class standards of maintenance, cleanliness and sanitation. Coordinates and follows up on any physical repairs with the Maintenance department.
• Ensures par levels of cleaning supplies, chemicals and equipment are properly maintained daily. Orders supplies as needed and according to the budget.
• Accurately completes monthly linen and weekly guest supply inventory.
• Develops and maintains a cooperative working relationship with other hotel departments, including but not limited to Banquets, Conference Services, Front Office, Maintenance, and Culinary operations.
• Ensures effective and consistent use of the hotel lost and found program.
• Assists with administrative duties as needed.

This is a non‑exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.

This job description reflects the general responsibilities of the position and is not intended to be an exhaustive list. Duties and responsibilities may evolve over time based on operational needs.

• 2 or more years experience as a Housekeeping Supervisor or Manager in a 2‑5 star hotel or resort property.
• Professional knowledge of sanitation, cleaning equipment, and cleaning productions and their safe and proper use.

• Must be able to provide a 5‑year Motor Vehicle Record prior to employment.
• Must be at least 21 years of age.
• May not have more than 1 moving violation or at fault accident within 12 months.
• May not have more than 2 moving violations or at fault accidents within 36 months.
• May not have any serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.

• Associate's Degree in Hotel Management or a closely related field.
• Strong written and verbal communication skills.
• Physical requirements include but are not limited to: transporting up to 40 pounds; doing a great amount of walking; reaching and bending.

Direct Supervision of Housekeeping Staff. Including Housekeeping Attendants, Room Attendants, Public Space Attendants and Carpet/Upholstery Workers.

Stand:
Constantly Walk:
Constantly Sit:
Occasionally Use hands/fingers:
Constantly Climb or balance:
Occasionally Stoop/kneel/crouch/crawl:
Occasionally Reach with hands/arms:
Constantly Talk or hear:
Constantly Lifting up to 10lbs:
Constantly Lifting up to 25lbs:
Occasionally Lifting up to 50lbs (with assistance):
Occasionally Lifting up to 100lbs (with assistance):
Rarely More than 100lbs (with assistance):
Rarely Wet/humid conditions:
Occasionally Work near moving mechanical parts:
Rarely Fumes/airborne particles:
Frequently Extreme cold:
Rarely Extreme heat:
Rarely

40 hours a week (Full Time). Typical Schedule is between 7am – 5:30pm. Some occasional nights from 3pm – 11:30pm. Regular weekends.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.