Executive Housekeeper

Williamsburg, VA, United States (On-site)

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Patrick Henry Square is Hiring an Executive Housekeeper

Position Statement:

The Executive Housekeeper directs and controls the entire Housekeeping operations within the resort, which includes the daily supervision of guest service and team member support. He or she will work with the Resort Leadership Team to develop and implement improvements to policies and operational systems in order to achieve outstanding service scores; maintain proper budget allocation to improve business sustainability; and identify opportunities that better equip the organization to achieve its established annual business goals.

Responsibilities:

• Develops and executes the strategic initiatives of the Housekeeping department and makes adjustments to the operations in order to meet the strategic goals and interests of Resort Operations. Develops clear goals and ensures policies and guidance are in place to clearly define responsibilities, processes, delegations and decision‑making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations.
• Provides clear and concise direction to the housekeeping team through regularly scheduled department meetings and written documentation.
• Leads managers and housekeepers in completing their assigned duties. Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolves issues and coordinates efforts with other departments as necessary to provide excellence in service. Ensures consistency in daily communication and monitors activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenue while meeting guest expectations.
• Maintains an accurate inventory of linen and operating supplies. Oversees uniform orders and ensures that proper procedures are followed to maintain an adequate supply. Ensures all laundry operations are within productivity standards. Ensures carpet and floor maintenance program is in compliance to standards. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
• Hires, supervises, disciplines, and conducts training of housekeeping staff. Performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation requests, performance management, etc. Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
• Adheres to all corporations required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Displays professionalism when dealing with contractors or suppliers to ensure a strong working relationship, compliance is adhered to and issues are handled in a timely manner.
• Develops and manages the financial spending of the operations as it relates to the established annual budget. Makes recommendations based…