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Concierge

Job in Williamsburg, James City County, Virginia, 23185, USA
Listing for: Crescent Hotels & Resorts
Full Time position
Listed on 2026-07-03
Job specializations:
  • Hospitality / Hotel / Catering
    Guest Services, Event Manager / Planner
Job Description & How to Apply Below
Crescent Hotels & Resorts - 136 Francis Street East - Responsibilities:
Serve as the primary point of contact for guest experience curation, including dining reservations, Colonial Williamsburg programming, transportation, local recommendations, and special arrangements;
Proactively engage guests pre-arrival and during stay to anticipate needs, personalize itineraries, and enhance the overall guest experience;
Process, coordinate, and manage ticketing requests through Tessitura for Colonial Williamsburg programming, ensuring accuracy and timely fulfillment;
Promote and upsell resort experiences, dining, tickets, amenities, and other guest offerings in support of both guest satisfaction and incremental revenue opportunities;
Coordinate guest requests across departments, including Front Desk, Housekeeping, Bell Services, and Conference Services, to ensure seamless execution
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