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Guest Services Phone Operator
Job in
Williamsburg, James City County, Virginia, 23187, USA
Listed on 2026-07-06
Listing for:
Hilton Grand Vacations
Full Time
position Listed on 2026-07-06
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Answer incoming and make outgoing PBX calls promptly and courteously to assist guest and owner needs;
Coordinate with Housekeeping, Engineering, Security, F&B, Activities and other departments to fulfill guest requests;
Assist with express check-in forms and front desk duties as needed;
Maintain knowledge of property, reservations, operating systems, amenities, hours of operation and services;
Adhere to company scripts and quality assurance standards in all communications
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