Rooms Division Manager

Company Description

Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just a half mile from Colonial Williamsburg – allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway. In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA.

As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

The Rooms Division Manager is responsible for overseeing Front Office, Housekeeping, and Guest Services operations at a full-service resort in Williamsburg, Virginia. This full‑time, on‑site leadership role is hiring immediately and plays a critical role in delivering exceptional guest experiences, optimizing hotel operations, and driving departmental profitability. The ideal candidate will lead multiple rooms division teams while ensuring high service standards, brand compliance, and operational excellence across all guest‑facing areas.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Direct, supervise, and coordinate Front Office, Housekeeping, and assigned Rooms Division departments to ensure exceptional guest service and operational efficiency in a resort environment.
• Ensure guest satisfaction by monitoring service quality, resolving escalated guest concerns, and implementing effective service recovery strategies.
• Assist the General Manager in executing the resort’s strategic plan, operational goals, and service initiatives.
• Prepare and analyze reports on occupancy, room revenue, departmental performance, and guest satisfaction metrics.
• Monitor room revenue, ADR (Average Daily Rate), and expenses to ensure departmental profitability and support budgeting and forecasting efforts.
• Supervise and motivate housekeeping teams to meet cleanliness, turnaround time, and service standards.
• Oversee scheduling, training, coaching, and performance management of all Rooms Division team members.
• Ensure smooth coordination and communication across Front Office and Housekeeping for consistent guest experiences.
• Collaborate with Sales & Marketing and Food & Beverage teams to align on guest needs, group bookings, and resort operations.
• Conduct daily briefings, operational walkthroughs, and inspections of guest rooms and public areas.
• Manage inventory of linens, amenities, and housekeeping supplies with a focus on cost control and efficiency.
• Ensure compliance with health, safety, sanitation, and brand standards across all departments.
• Perform additional duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong understanding of hotel operations with a focus on Front Office, Housekeeping, and Guest Services
• Excellent guest service and conflict resolution skills
• Ability to handle escalated issues professionally in a fast‑paced hospitality environment

• Minimum 3–5 years of progressive leadership experience in hotel or resort operations
• Minimum 3–5 years of experience in Front Office, Housekeeping, or Rooms Division leadership roles
• Experience managing teams in high‑volume hospitality environments preferred

• High school diploma or GED required
• Hospitality Management degree or equivalent experience preferred

• Strong knowledge of front office systems, housekeeping operations, and revenue management principles
• Familiarity with property…