General Manager - Woodlands

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not‑for‑profit educational, historic, and cultural institution that owns and operates one of the largest and best‑known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th‑century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301‑acre restored colonial capital with 88 original buildings and 525 reconstructed buildings. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world‑class museums, the DeWitt Wallace Decorative Arts Museum and the Abby Aldrich Rockefeller Folk Art Museum, the Bob and Marion Wilson Teacher Institute, and the John

D. Rockefeller Jr. Library. Colonial Williamsburg is home to five world‑class accommodations, including the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites, and the unique Colonial Houses in the Historic Area. Visitors may also indulge in food and drink at our many on‑site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes.

Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

The General Manager is responsible for providing vision and imagination as well as facilitating and implementing the planning, communication, administration and financial controls that maximize occupancy, revenue and cash flow of the overnight guest experience at the Williamsburg Inn. The role ensures exceptional guest service while continually working to exceed guest expectations, develops and motivates the management staff, and creates a work environment that focuses on respect and well‑being of employees, resulting in exceptional levels of employee performance and satisfaction.

The General Manager partners with other business‑unit heads to share and resolve common strategic and operating problems and maintains all programs required by the Forbes Standards.

• Full responsibility for the day‑to‑day operations of the hotel.
• Create an operating environment that assures consistent guest satisfaction and seamless operational functionality throughout all hours.
• Monitor the performance of the hotel through verification and analysis of guest satisfaction systems such as Revinate and Medallia and financial reports. Initiate corrective action as needed.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action as needed.
• Develop accurate and aggressive long‑ and short‑range financial objectives consistent with the ownership’s mission.
• Establish and maintain a pro‑active human‑resource function to ensure employee motivation, training and development, alongside the HR department.
• Develop and maintain an innovative, forward‑thinking team attitude, driven to improvement.
• Develop, grow, and mentor team members and junior managers.
• Create a strong, open‑minded management culture throughout the entire hotel.
• Develop, implement and monitor policy, guidelines and standards and is responsible for the proper training of all employees in the established standards of service to ensure the highest levels of guest satisfaction.
• Oversee the hiring, training, evaluating and discipline of…