Customer Service Management

Busch Gardens Williamsburg is a place of thrills, fun and positive, lasting memories. And that’s just what it’s like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is place for you!

This position will rotate between phases of the training plan based on park operational needs and season.

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Maintain inventory and stock/replace areas supplies and equipment as needed
• Conduct equipment and safety checks in compliance with department and company standards
• Attend to ambassadors and follow park protocol in emergency situations
• Respond to ambassador and guest needs
• Maintain training documentation, auditing, schedules and generation of regular reports.
• Communicate effectively with other areas within the department as well as other departments in the park
• Track information to complete daily and weekly reports
• Report to Supervisors and Managers regarding the status of projects and completed assignments