Executive Housekeeper

WILLIAMSBURG LODGE
Williamsburg, VA 23185, USA

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life.

The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute,and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on-site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes.

Each year over five million people visit Williamsburg and another 20 million engage with us digitally.

Main Duties

Responsibilities include but are not limited to:

• Provide overall leadership and operational oversight of the Williamsburg Lodge Housekeeping
• Directly manage, coach, and develop Housekeeping Managers, Supervisors, Room Attendants, Housepersons, Public Area Attendants, and other assigned housekeeping personnel.
• Maintain high standards of guest room and public area cleanliness, presentation, and
• Conduct regular inspections of guest rooms, corridors, public spaces, back-of-house areas, and housekeeping work
• Establish clear daily operating expectations and hold leaders and associates accountable for
• Ensure rooms are cleaned, inspected, and released according to established arrival and operational
• Partner closely with Front Office leadership regarding room status, early arrivals, VIPs, out-of-order rooms, room changes, and other operational priorities.
• Coordinate with Engineering to identify, report, track, and follow up on maintenance deficiencies discovered during room and public area inspections.
• Monitor daily productivity, staffing levels, occupancy forecasts, and departmental
• Prepare and manage Housekeeping schedules based on forecasted occupancy and business
• Manage departmental labor to budget while minimizing unnecessary overtime and maintaining appropriate service levels.
• Monitor departmental expenses, supplies, linen, amenities, cleaning products, equipment, and other controllable
• Maintain appropriate inventory levels while preventing excessive ordering, waste, and
• Participate in the preparation and management of the Housekeeping operating
• Review departmental financial performance and implement corrective action when labor or expenses exceed established targets.
• Develop and maintain Housekeeping standard operating procedures and ensure consistent
• Ensure all employees receive appropriate orientation, departmental training, brand training, safety training, and ongoing performance coaching.
• Establish room inspection and quality-control programs to identify deficiencies and improve cleanliness
• Review guest feedback, Marriott guest satisfaction results, cleanliness scores, complaints, and service-recovery trends and develop action plans when needed.
• Maintain compliance with applicable Marriott brand standards and Williamsburg Lodge operating expectations.
• Maintain a comprehensive…