Hotel Manager

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Full Time Williamsburg, VA, US

4 days ago Requisition

Wedmore Place at The Williamsburg Winery
Williamsburg, Virginia
Full-Time | $30.00 per hour + Performance Bonuses

The Williamsburg Winery is seeking an experienced, hands-on Hotel Manager to lead the daily operations and guest experience at Wedmore Place, our 28-room European-inspired boutique hotel located on the winery grounds.

The Hotel Manager is responsible for ensuring smooth daily operations across the front desk, housekeeping, breakfast service, pool, and guest bar areas. This position leads the hotel team, manages reservations and distribution channels, maintains property and service standards, and works closely with winery leadership and other departments to provide an exceptional experience for every guest.

This is an active, guest-facing leadership role that requires someone who is comfortable assisting wherever needed, responding to operational challenges in real time, and setting a strong example for the hotel team.

• $30.00 per hour
• Additional performance-based bonus opportunities tied to Wine Club memberships and Google guest reviews
• Full-time position with benefits
• Availability on weekends and holidays is required based on hotel occupancy and business needs

• Oversee the day-to-day operation of the hotel, including the front desk, housekeeping, breakfast service, pool, and guest bar areas
• Ensure a welcoming, polished, and consistent guest experience from reservation through check-out
• Maintain high standards for guest-room cleanliness, common-area presentation, and overall property readiness
• Respond promptly and professionally to guest questions, concerns, and service-recovery situations
• Remain visible and accessible to guests and employees throughout hotel operations
• Step into operational roles when necessary to support the team and maintain service standards
• Encourage Wine Club membership by helping hotel guests connect with the winery and its offerings
• Promote guest satisfaction and appropriately encourage guests to share feedback following their stay
• Recruit, train, supervise, and schedule front desk associates, housekeepers, breakfast attendants, and other hotel employees
• Establish clear expectations and maintain a culture of accountability, professionalism, teamwork, and hospitality
• Conduct regular coaching, performance management, and employee development
• Monitor staffing and scheduling based on occupancy, reservations, and operational needs
• Ensure hotel employees follow company policies, service standards, and safety procedures

• Manage reservations, room inventory, rates, restrictions, and availability through Web Rez Pro
• Maintain and optimize room listings across Expedia, , and other third-party booking channels
• Monitor occupancy, average daily rate, RevPAR, booking pace, and market demand
• Make informed pricing and inventory recommendations to improve occupancy and overall hotel revenue
• Ensure reservation details, guest requests, packages, and group blocks are accurately entered and communicated
• Identify opportunities to increase direct bookings, repeat stays, upgrades, and additional guest spending

• Monitor departmental payroll, scheduling, purchasing, and operating expenses
• Assist with the development and management of the hotel’s operating budget
• Ensure accurate daily revenue reporting, payment processing, and reconciliation
• Review operational reports and communicate hotel performance to senior leadership
• Maintain organized records relating to reservations, staffing, inventory, incidents, and guest concerns
• Implement procedures that improve efficiency, service quality, and cost control

• Conduct regular inspections of guest rooms, common areas, exterior spaces, pool areas, and hotel equipment
• Coordinate with the maintenance team and outside vendors regarding repairs, preventative maintenance, and property…