Banquet Service Manager - Williamsburg Lodge Job Williamsburg area,Virginia USA,Hospitality / Hotel / Catering

Job Category
:
Banqueting/Conferencing/Catering Operations

Requisition Number
: BANQU
003449

Posted :
November 13, 2025
Full-Time
On-site

Locations

WILLIAMSBURG LODGE
310 S. England St.
Williamsburg, VA 23185, USA

Responsibilities

Manages day-to-day leadership and development for the banquet staff, completing shift assignments based on job classification and establishing performance evaluations from each shift where needed, including Guest Service Supervisors and 50+ front line employees in the Collective Bargaining unit. Develops/adjusts weekly work schedules based on forecasted business needs.

Responsibilities may include hiring, promotions, terminations, scheduling, ensuring new employees receive appropriate training, observing performance of employees and providing feedback and counseling. Responsible for performance reviews of direct reports.

Manage, train, and maintain the use of opening, closing and operational checklists, standard operating procedures, Banquet Service Standards, and all critical quality control points.

Oversee and preserve all Banquet Storeroom operations to organize, zone and maintain equipment and property stewardship at the highest level. Maintains an updated equipment inventory and focuses on projected equipment, décor and supply needs based on forecasted event/sales volumes.

Collaborates with Conference Services/Catering to finalize event changes and guarantees on the BEOs for clients. Collaborates with Food and Beverage department to develop banquet menu ideas, table‑top design, buffet set up, floral arrangements, event spaces, and special events/holidays.

Maximizes profitability by reviewing procedures, product, labor, and instituting industry best practices to effectively improve the bottom‑line performance of all banquet functions.

Oversees the food and beverage needs for BEOs, and coordinates set‑up and service of all food functions with the culinary team to include buffets, hors d' oeuvres service, table arrangements, types of service, and number of staff needed to do the event, while facilitating the execution of a five star dining experience to exceed expectations.

Collaborates with Rooms Division, Food and Beverage to ensure exceptional guest service in all areas of the hotel. Conducts daily, weekly and monthly performance maintenance schedules with housekeeping and maintenance teams to ensure clean, orderly and proper function of all guests and back of house areas.

Manages Banquet Event Orders (BEOs) to ensure client needs and expectations are exceeded by attending BEO meetings and communicating the banquet needs to the Banquet Set up Manager. Takes proactive measures to assure the cleanliness and integrity of all banquet equipment for each BEO.

Manage all departmental revenue and financial policies and processes. Conducts audits of banquet checks and service charges to ensure sales, revenue and costs are appropriately accounted for.

Manages the quality of service provided during events and takes the initiative to resolve any issue or complaints:
Ensures that leadership is aware of any complaint. Reviews and evaluates guest comments and other reports to determine the degree of customer satisfaction, taking action to correct identified deficiencies.

Collaborates with the necessary departments to ensure programming of Info Genesis (POS Systems) with holiday meal and special event offerings. Ensures that banquet checks are posted in V-1 and/or Opera within 24 hours following events. Ensures that re‑posting log checks are re‑posted and adjustment made to service charges as needed.

During certain periods of the year the BSM will assist in restaurant shift coverage and development and execution of training materials.

Performs other related duties as required.

Qualifications

I…