ICT Technician Level 2

Location: Williamsburg, VA (Willing to relocate if you don’t live there)

Department: Information & Communications Technology

Reports To: ICT Manager

Employment Type: Full-Time

Our client is a rapidly growing, international industrial manufacturing organization supporting critical infrastructure and highly engineered products. The company operates a growing U.S. manufacturing presence and is investing significantly in its technology, infrastructure, security, and operational capabilities.

This is an opportunity to join a collaborative organization where technology plays an important role in supporting manufacturing operations, business growth, and day-to-day employee productivity.

The ICT Technician – Level 2 will serve as the primary on-site IT resource supporting the company's U.S. operation. This is a hands‑on, autonomous position responsible for second-line technical support, end‑user services, endpoint management, networking, infrastructure support, cybersecurity initiatives, and coordination with external technology partners.

The successful candidate will be comfortable troubleshooting complex technical issues independently, managing multiple priorities, working directly with employees and vendors, and taking ownership of issues through resolution.

This position is well suited to an experienced IT professional who enjoys a broad technical role and wants significant ownership of the site's technology environment.

• Own second-line incident and service request management for all U.S. users.
• Resolve complex hardware, software, connectivity, and user-access issues.
• Provide day-to-day support for desktops, laptops, mobile devices, peripherals, and related technology.
• Triage, prioritize, and escalated issues appropriately to internal IT teams and external technology partners.
• Maintain high standards of ticket documentation, communication, and service delivery.

• Administer user accounts, groups, and access within Microsoft Entra  Microsoft 365.
• Manage MFA enrollment, conditional access support, and license assignment.
• Support device provisioning, configuration, and lifecycle management for new hires, transfers, and departures.
• Support endpoint management using Microsoft Intune / Endpoint Manager, Autopilot, MDM/MAM
  , and related technologies.
• Maintain device compliance policies, configuration profiles, conditional‑access integrations, and application deployments.

• Provide on-site support for the organization's business network environment, including switches, access points, gateways, cabling, patching, and first-response troubleshooting.
• Support ongoing network infrastructure expansion and upgrades.
• Coordinate and supervise access for network contractors and validate completed installations.
• Manage basic infrastructure troubleshooting, vendor coordination, and site-level technical issues.
• Support on‑site audio/visual infrastructure and meeting‑room technology.
• Partner with Workplace Services, Security, Facilities, and other stakeholders on office and facility technology requirements.

• Support phishing simulations and security‑awareness initiatives.
• Assist with cybersecurity remediation activities and follow‑up on identified findings.
• Support information‑security compliance initiatives, including documentation, evidence collection, and control implementation.
• Promote good cybersecurity practices across the U.S. operation.
• Serve as a local point of contact for security‑related technology activities.
• Serve as the primary local technology liaison for scheduled service work, escalations, and project delivery.
• Coordinate and support external vendors and contractors across networking,…