Account Manager - Commercial Lines

VA3-3 Comrcl Pl #1000-Norf
3 Commercial Pl
10th Floor
Norfolk, VA 23510, USA

Towne Insurance is hiring a Commercial Lines Account Manager to join our team. The Commercial Lines Account Manager is responsible for providing professional service to new and existing clients in a timely and accurate manner.

The good-faith compensation range for this role is expected to be $60,000 to $75,000, based on the role, market, internal equity, and candidate qualifications.

• Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal.
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and Towne colleagues, resulting in a rate of account retention that meets or exceeds expectations.
• Answers telephone calls from insured customers and enquiries about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.
• Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention.
• Effectively utilizes selected third-party systems for customer handling (e.g., carrier sites, Applied Epic).
• Ensure that all endorsements, audits, cancellations, claims, finance agreements, certificates, and other customer requests are handled in an accurate and timely manner according to procedures.

A successful candidate will have an active P&C license or ability to obtain upon hire and prior experience in the commercial lines insurance industry, as well as the following:

• Excellent oral and written communication skills.
• Strong attention to detail, organization, and prioritization skills.

• 3+ years of experience in commercial lines account management.
• Experience with agency management systems, preferably Applied Epic.

We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Health, vision, dental, and Employee Assistance Program
• Paid time off to include holidays, PTO, sick leave, and bereavement
• Profit Sharing
• Continuing education opportunities
• 401K & Employer Matching
• Identity theft protection
• Tuition Reimbursement
• Wellness Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.