Account Director

Job Summary

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President.

This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed‑upon Statements of Work (SOW).

Account Team members must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times.

They must have a strong understanding of brand strategy and marketing goals, as well as the clients’ unique skills or gaps in performance and communication.

The role requires strong organizational, communication, and problem‑solving skills, balancing client needs with Snow’s business interests, and quickly building trust and credibility with clients.

The position is customer‑centric; the Account Director must incorporate the unique patient and caregiver experience into the strategies and solutions we provide.

• Conduct regular meetings with the Account Team
• Maintain close contact with everyone on the team and be aware of all ongoing projects
• Provide support, guidance, and resources as necessary
• Confer with Account Team for internal issue resolutions related to project deliverables
• Review ongoing performance results and identify needs of team members
• Implement coaching or mentoring partnerships as appropriate
• Interview potential team candidates
• Keep VPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner
• Ensure that all team members understand and are involved with key client expectations
• Review and approve all materials before client review
• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials
• Oversee the production and development of marketing materials and procedures for dissemination
• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies
• Supervise client invoicing and budgeting process
• Analyze profits and losses
• Develop SOWs for clients
• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities
• Look for opportunities to “upsell” Snow’s programs and services
• Confer and collaborate with VP to develop strategic recommendations to clients
• Manage multiple accounts
• Prepare for and attend strategic planning meetings with clients
• Identify, research, and propose new areas for business growth

Although day‑to‑day work should primarily take place during regular office hours (8:30 AM–6:00 PM, Monday–Friday), occasions may arise when you are required to work late into the evening and/or over the weekend.

The core business hours you work may change based on business needs, and shifts may change from time to time.

The size and nature of our company require you to work collaboratively with people in other departments. Candidates must demonstrate willingness and ability to step into other roles, contributing to broader company goals beyond individual functions.

Candidates must read and comprehend general documents relating to the pharmaceutical/biotechnology industry, including medical education, periodicals, clinical trial data, package inserts, procedures, regulations, and reimbursement/tax guidelines.

They must prepare and present business reports and correspondences, communicating effectively and professionally with managers, clients, customers, ambassadors, and the public.

Working with patients requires discretion and empathy as patients live with chronic conditions. Fluency in a foreign language is a plus.

Travel is a fundamental part of the role; candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%.

• To client/partner locations to attend meetings
• To event locations to provide support/direction
• To shoot locations to provide support/direction

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