Content Manager

Peerless is seeking to fill our Restoration Contents Manager position. Candidates will be overseeing all aspects of personal property restoration following a disaster like fire, water damage, or mold, including managing the packing, cleaning, inventorying, and storage of affected items, ensuring proper communication with clients, and coordinating with restoration teams to ensure a smooth and efficient process.

Major Duties and Responsibilities

Reporting directly to the Operations Manager and/or General Manager daily. Use loss details such as loss and occupancy type to prepare the mobilization of resources for detailed cleaning and restoration. Conduct a walk‑through on the job site with the Project Manager to focus on safety, customer concerns, business interruption needs, and stabilization. Oversee the efficient productivity of the crew on the job site to list, photograph, clean, pack, store and deliver restorable and non‑restorable content using our inventory system.

Conduct thorough inspections of damaged personal property at disaster sites, documenting the condition of items, and determining the best cleaning or restoration methods.

Inventory Management: Create detailed inventories of all affected items, including photographs and descriptions, to track and manage the restoration process.

Packing and Removal: Oversee safe packing and removal of damaged contents from the site, ensuring proper labeling and protection during transport.

Cleaning and Restoration: Coordinate specialized cleaning services for items like furniture, electronics, clothing, artwork, and documents, including managing the use of cleaning equipment and chemicals.

Storage Management: Arrange secure storage facilities for cleaned items until the restoration project is complete, maintaining proper climate control and monitoring conditions.

Customer Communication: Maintain open communication with clients throughout the restoration process, providing updates on the status of their belongings and addressing any concerns.

Claims Management: Collaborate with insurance adjusters to document damage and ensure proper claim processing.

Team Leadership: Supervise a team of contents technicians, assigning tasks, and ensuring quality standards are met.

Compliance:

• Strong organizational and time‑management skills
• Excellent communication and customer service abilities
• Detail‑oriented with a focus on accuracy
• Knowledge of various cleaning and restoration techniques for different types of personal property
• Experience in inventory management and documentation
• Ability to work effectively under pressure and meet deadlines
• Understanding of insurance claims processes