Account Director

Overview

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This role is responsible for ensuring that clients’ expectations are exceeded regarding the specifications in agreed-upon Statements of Work (SOW). Account Team members must anticipate needs, be influential without authority, and promote Snow’s services at all times. They should have a solid understanding of brand strategy, marketing goals, and the clients’ unique skills or gaps in performance and communication.

Account Directors must possess strong organizational, communication, and problem-solving skills and balance the needs of the clients with Snow’s business. They should quickly build trust and credibility with clients and communicate account status to superiors, peers, and subordinates. Daily communication with clients is required. Snow’s business centers on the patient journey; the Account Director must be open, compassionate, and sensitive to the life experiences of patients and caregivers and incorporate the patient/caregiver experience into strategies and solutions we provide to our clients.

Snow

Account Management and Growth

Account Management

• Conduct regular meetings with the Account Team
• Maintain close contact with everyone on the team and be aware of all ongoing projects
• Provide support, guidance, and resources as necessary
• Confer with Account Team for internal issue resolutions related to project deliverables
• Review ongoing performance results and identify needs of team members
• Implement coaching or mentoring partnerships as appropriate
• Interview potential team candidates
• Keep VPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are executed professionally and in a timely manner
• Ensure that all team members understand and are involved with key client expectations
• Review and approve all materials before client review
• Partner and collaborate with the Creative Team for development of materials
• Oversee the production and development of marketing materials and procedures for dissemination
• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies
• Supervise client invoicing and budgeting process
• Analyze profits and losses
• Develop SOWs for clients
• Analyze business developments and monitor trends to determine opportunities
• Look for opportunities to upsell Snow’s programs and services
• Confer and collaborate with VP to develop strategic recommendations to clients
• Manage multiple accounts
• Prepare for and attend strategic planning meetings with clients
• Identify, research, and propose new areas for business growth

Travel: 25%. Travel may be required to client/partner locations, event locations, or shoot locations to support the team. Weekend and night work may be required based on business needs.

Education and Experience:

Bachelor’s degree (B.A. or B.S.) from a four-year college or university and five to seven years of related experience and/or training preferred.

• Language Skills/Communication:
  Ability to read and comprehend documents related to the Pharmaceutical/Bio-technology industry and prepare and present business reports. Effective written and verbal communication with managers, clients, customers, and the public. Ability to exercise discretion and empathy when working with patients living with chronic conditions. Fluency in a foreign language is a plus.
• Travel: 25% travel expected.
• Privacy & Compliance:
  Understand PCI handling with training in Snow Policy, HIPAA, Adverse Event reporting, and FDA requirements.
• Computer
  
  Skills:
  
  Proficiency in Word, Excel, PowerPoint, Outlook, and general Internet use.
• Mathematical
  
  Skills:
  
  Ability to apply basic math and business statistics.
• Reasoning Ability:
  Ability to identify and solve problems, interpret instructions, and apply industry benchmarks to standardized practices.

EEO Statement:
Omnicom is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, religion, color, national origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by law. EOE/AA/M/D/V/F.

Additional information:
In some cases, a passport may be necessary for travel. A valid driver’s license is required.