Technical Services Representative I or II

## Technical Services Representative I or IIApplylocations:
Williamsburg, VAtime type:
Full time posted on:
Posted Yesterday job requisition :
REQ
2026 - 9674

Printpack is seeking qualified candidates to fill the position of Technical Services Representative I or II.##
*
* Minimum Requirements:

*** Ability to travel 60%
* Proven ability to work effectively with internal and external customers
* Proven ability to work well under pressure, possess a sense of urgency, and handle multiple priorities
* A high degree of mechanical aptitude##
** Preferred Requirements:
*** A technical or college degree
* Proficient in Microsoft Office Suite and familiar with a manufacturing ERP system
* Experience in VFFS, HFFS, and Converting and Packaging Equipment Machinery
* Job-related experience in the flexible packaging space
* Fluent in Spanish##
*
* Key Responsibilities:

*** Visit PPK US customer facilities in the US, Canada, and Mexico and their related Co-packers on a regular basis, field complaints, dispose of materials, and document operating conditions of film and competitive activity, etc.
* Troubleshoot machine/material issues on site
* Prepare the appropriate documentation on RMA materials
* Maintain customer quality tracking for defective materials
* Investigate defective materials identified in plants to determine the root cause
* Coordinate with other Technical Representatives, the Manager of Technical Services, and Printpack plant point personnel to ensure consistent treatment of our customers’ materials across all plants
* Aid Sales, Marketing, Product Development, and Manufacturing in developing and commercializing new packaging
* Identify areas for technical development where innovation and process improvement can create new opportunities or improve existing products, delivering a competitive advantage.
* Support all ISO related procedures
* Support Product Development and Manufacturing by working with Packaging Engineers and Plant Representatives in commercializing and refining specifications and quality procedures for new and existing products
* Assist Sales, Marketing, and Product Development in assessing and ensuring Printpack capabilities meet specific customer performance-based requirements
* Coordinate and manage commercialization trials
* Augment Printpack’s quality support staff by serving as a liaison between Printpack and our customers
#J-18808-Ljbffr