Barista

Job Title: Barista

Company: Shamin Hotels

Organization Structure:

Department: Food and Beverage

Reports To: Food and Beverage Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

The Barista is responsible for preparing and serving a variety of coffee beverages, teas, and other drinks to customers in a café, coffee shop, or similar establishment. They create a welcoming and friendly atmosphere while providing excellent customer service and ensuring the quality and consistency of beverages.

• Greet customers warmly and take their orders with a friendly demeanor.
• Provide recommendations on coffee blends, brewing methods, and specialty drinks.
• Engage with customers in a polite and professional manner, addressing any questions or concerns they may have.

• Prepare and serve a variety of coffee‑based drinks, including espresso, cappuccino, latte, and macchiato, according to established recipes and standards.
• Operate espresso machines, coffee grinders, and other equipment safely and efficiently.
• Ensure the quality and consistency of beverages by following proper brewing techniques and standards.

• Prepare and serve light food items such as pastries, sandwiches, and snacks.
• Maintain cleanliness and organization of the food preparation area, including display cases and refrigerators.
• Ensure that food items are presented attractively and packaged appropriately for customers.

• Handle cash, credit card transactions, and POS systems accurately and efficiently.
• Process orders promptly and provide customers with correct change or receipts.
• Upsell additional items such as baked goods or specialty drinks to enhance sales and customer satisfaction.

• Clean and sanitize coffee machines, countertops, utensils, and other equipment regularly.
• Monitor inventory levels of coffee beans, syrups, milk, and other supplies and restock as needed.
• Maintain cleanliness and orderliness of the café or coffee shop, including seating areas and restrooms.

• Work collaboratively with other team members, including baristas, servers, and kitchen staff, to ensure smooth operations.
• Communicate effectively with colleagues and supervisors to coordinate tasks and provide support as needed.
• Assist with training and mentoring new baristas on beverage preparation techniques, customer service standards, and company policies.

• Team Up:
  Be Golden, Collaborate and Help Others Succeed.
• Own It:
  Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve:
  Be Positive, Care Deeply and Create Memories.