Food & Beverage FOH Supervisor

Overview

This position will serve primarily in a supervisory capacity but has the ability to work in the capacity of a server. Supervisors are expected to oversee and run outlet dining functions, complete necessary daily administrative duties and enforce/maintain all service standards, procedures and policies.

• Supervise outlet activities, perform opening and closing duties for the outlet
• Supervisor shift employees ensuring all expected standards are met and company policies are enforced
• Perform administrative duties to include scheduling employees, performing inventory, ordering supplies, completing daily paperwork and reporting shift information to manager
• Act as a public relations representative for the outlet with guests including: explaining menu and specials, taking orders, up‑selling, collecting the bill, assisting all other employees, and resolving customer issues and delivering superior service
• Perform accurate cash handling
• Maintain thorough cleanliness and sanitation of work and dining areas as well as other cleaning as necessary
• Serve as mediator between front and back of house outlet staff.
• Work with chefs to resolve guest food complaints
• Monitor and enforce state liquor laws and alcohol awareness
• Lead by example and train employees by demonstrating proper service standards, procedures and policies
• Share menu knowledge with team
• Conduct meetings and daily line‑ups
• Call in or off staff based on business volume
• Maintain visibility during peak outlet dining hours
• Assist with serving duties when outlet is busy
• Perform other duties as assigned

• Must be at least 21 years of age
• High school diploma or equivalent required
• Required 2-3 years of relevant experience in a restaurant or hotel food and beverage operation
• Proficient with Microsoft Word, Excel, Outlook preferred
• Must be willing to teach, and provide constructive feedback
• Ability to work well with others
• Ability to lift, push, pull or carry up to 40 pounds, to lift loaded food tray above shoulder
• Ability to walk, stoop, kneel, crouch, reach, stand for 8-10 hours in a hot environment
• Ability to bend at waist and perform repetitive hand and foot action with good hand/eye/foot coordination
• Must possess excellent verbal and written communication skills
• Ability to adapt to change, new situations changes in staffing and procedures
• Strong knowledge of food, wine, liquor, beer and styles of service
• Knowledge of pertinent health regulations and liquor laws
• Possess Food Handler Certification within 30 days of hire
• Possess alcohol certification within 30 days of hire
• Take Cash Handling/Credit Card training within 30 days of hire
• Ability to work days, nights, weekends, holidays