Operations Manager - Floor; Fashion, Import, Jewelry, Regional, Returns, Sam's HMSC
Listed on 2026-06-03
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Retail
Retail & Store Manager, Customer Service Rep
Position Summary
Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates). Drive and implement the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety) and to implement operational improvements. Forecast staffing workload and performance results to meet business demands for workload and performance results for area of responsibility. Prepare review and/or analyze business reports and use information to identify operational improvements (e.g., production, quality, safety).
Monitor and ensure compliance with logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and/or maintaining procedures and supporting documentation. Identify and ensure associate, customer and supplier concerns are resolved using own judgment or consulting others when needed. Supervise and manage associates and leaders in area of responsibility by giving direction, monitoring performance and providing feedback, identifying training and development needs and providing opportunities for learning and growth, teaching, supporting and modeling logistics and company policies and procedures, and participating in hiring, promotion, coaching, teaching and evaluation of associates, leaders and managers.
Respect the individual:
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform. Respect the individual:
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the individual:
Attracts and retains the best talent, empowers and develops talent, and recognizes others contributions and accomplishments. Act with integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us through creating a sense of belonging, eliminating waste, participating in local giving.
Act with integrity:
Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent. Serve our customers and members, deliver results while putting the customer first, consider and adapt to how, where and when customers shop and apply the EDLP and EDLC business models to all plans. Deliver decisions based on data insights and analysis, balance short and long-term priorities, consider our customers, associates, shareholders, suppliers, business partners and communities when making plans.
Strive for excellence:
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Strive for excellence:
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
The annual salary range for this position is $84,000.00 - $. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Stock
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.
Walmart.
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