Coordinator, Business Operations

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting, and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for guests and Sales & Marketing staff.

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and run reports. Prepare and balance cash, down payments, and site stats for Contract Department. (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff and preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments including Sales, Marketing, HR, and Resort teams. (10% time)
• Perform other duties as needed.

No travel required.

High School Diploma (equivalent experience may be accepted).

• Proficient in the use of the Central Reservation System (CRS) or EPNY (preferred).

• Proficient in Microsoft Word, Outlook, and Excel.

One year of general office experience and one year of customer service experience. Equivalent experience may be accepted in lieu of the education requirement.

• Complexity:
  Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
• Level of autonomy:
  
  Coordinator’s daily work will be verified daily, weekly, and monthly to ensure accuracy and validation of all tour, gifting, and contractual paperwork.
• Impact:
  Coordinator’s decisions may cause commission delays, site revenue recognition delays, contract securitization delays, cost per tour, and marketing payroll inaccuracies.
• Supervisory responsibility:
  None.
• Scope/Financial Responsibility:
  Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures.

• Comprehensive health and welfare benefits for associates working 30 or more hours per week.
• Medical, Dental, Vision, Flexible Spending Accounts, Life and Accident Coverage, Disability.
• Paid Time Off, Parental Leave, and Holidays (subject to position).
• 401(k) with employer match (subject to eligibility).
• Longevity/Retirement plans and voluntary income protection benefits.
• Wellness program and Employee Assistance Program.

We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class.