Sales Associate Parts and Service Dept

Job Overview

FT 40 hours a week. Must be able to work all shifts Mon‑Sat 7:30‑8:00. Must stand for 8 hours, lift 50 lbs and climb stairs. Knowledge of Stihl, Toro and Briggs & Stratton a plus. Potential for advancement.

Sales Associate:

• Provide legendary customer service and guide customers to appropriate products.
• Greet each customer with a smile.
• Ask “What project are you working on today?” and recommend solutions.
• Exceed customer expectations by walking them to products and suggesting additional items.
• Strengthen relationships by using the customer’s name during interactions.
• Thank customers for shopping at Ace Peninsula Hardware.
• Participate in all store training programs.
• Learn to sell complete projects and product knowledge.
• Execute store services such as mixing paint, cutting glass, cutting keys and shades, re‑keying locks, and testing pool and hot tub water.
• Stock warehouse, drop‑ship and back‑stock inventory.
• Special‑order products for customers as needed.
• Report shoplifting activity and follow store procedures.
• Attend WOW and Customer Engagement events.
• Promote the Ace Rewards program.

Cashier:

• Greet customers and assist with transactions.
• Provide outstanding customer service.
• Operate the cash register and point‑of‑sale accurately.
• Maintain a neat, clean checkout area.
• Handle returns and exchanges quickly.
• Call customers when their rain checks or special orders are in stock.
• Count cash drawer before each shift and close it after each transaction.
• Maintain minimum cash in register and request pickup when necessary.
• Guard against point‑of‑sale scams.
• Participate in WOW and Customer Engagement events.
• Promote the Ace Rewards program.

• Direct customer interaction, helping them find all needed items for projects.
• Fast‑paced and fun environment.
• Work on your feet 6‑8 hours per shift.
• Lift 40–50 lbs.

• Paid time off.
• Health insurance – medical, dental, vision, and prescriptions.
• 401(k) with company match.
• Employee product discounts after 90 days.
• Life insurance.
• Supplemental health insurance (employee paid).

Ace Hardware is an Equal Opportunity Employer and a Drug‑Free environment.