Sales Associate Parts and Service Dept

Job Overview

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

At Ace Peninsula Hardware, we’re independently owned and operated so helping our community is our number one priority.

Equal Opportunity Employer and Drug-Free environment.

This position is with a team that respects your life outside of work. We believe in earning your trust through clear communication. We schedule two weeks in advance, working with you so you can plan.

Responsible for the assembly of grills, wheel barrows and furniture. Must be forklift certified. Must be able to work any day of the week. Typical hours 9am to 5:30pm.

Associates are responsible for providing legendary customer service. They offer the solutions to the customers’ needs. Every job within Ace Peninsula Hardware ultimately impacts the customer directly or indirectly. Customers are the only reason we are here and without them, we would not be here.

Every team member at Ace Peninsula Hardware is expected to pledge to keep the customer first and foremost regardless of his or her job. The promise we make to every customer is: “We pledge to be Ace helpful.” Helping you is the most important thing we have to do today.” This promise guides you to choose actions that best meet the customer’s needs.

Customer Service – priority one at all times.

• Greet each customer with a smile.
• Undercover the customer needs by asking, “What project are you working on today?” Ask other conversation starter questions to make sure you recommend the right product for the customer.
• Exceed the customer’s expectations. Always walk the customer to the products. Make sure you suggest other products that will help the customer complete the project.
• Strengthen the relationship with the customer. Find out the customer’s name and use it while you assist him or her.
• Thank the customer for shopping at Ace Peninsula Hardware.

Operating Procedures:

• Participate in all store training programs.
• Learn to sell the whole project. Develop product knowledge as well as product items for add‑on sales.
• Be proficient at executing all store services, such as mixing paint, cutting glass, cutting keys and shades, re‑keying locks and testing pool and hot tub water.
• Stock all warehouse, drop ship and back stock inventory.
• Ability to special order products for customers.
• Be alert for shoplifting activity and follow store procedures when such activity is suspected.
• Be alert for safety issues.
• The cleaning and conditioning of shelves and the merchandising of end caps.
• Participate in WOW and Customer Engagement.
• Promote the Ace Rewards program.

Cashiers exemplify the foundation of our service to each customer as they enter and leave the store. Every job we have at Ace Peninsula Hardware ultimately impacts the customer directly or indirectly.

Customer Service – Always

• Make sure customer service is priority one at all times.
• Welcome each customer that comes into the store.
• Ask if they found what they are looking for, if they leave without a purchase, suggest that we special order it for them.
• Thank each customer for their purchase.
• Give 100 percent of your attention to the customer you are serving.
• Count the cash back from each transaction. Call for backup cashier when a line begins to form.
• Be on guard for point-of-sale scams (e.g., quick-change artists and short-change artists).
• Operating Procedures.

• Participate in all store training programs.
• Answer the phone with: “Good morning/afternoon, thank you for calling Ace Hardware, Bob speaking what can I help you find today?”
• Always ask customers if they have their Ace Rewards card, if not, would they like to join.
• Operate cash register/point-of-sale with accuracy and efficiency. Keep checkout area neat and clean.
• Handle merchandise returns and exchanges quickly and efficiently. Call customers when their rain checks and special orders are in stock.
• Count cash drawer before each shift.
• Close the cash drawer after each transaction.
• Maintain minimum cash in the register by calling for a cash pick-up when you have large bills…