Supervisor, Merchandise

join to apply for the supervisor, merchandise (part time) (busch gardens williamsburg) role at seaworld parks & entertainment

1 day ago be among the first 25 applicants

join to apply for the supervisor, merchandise (part time) (busch gardens williamsburg) role at seaworld parks & entertainment

busch gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

hat you get to do

you’ll provide frontline management supervision in the following areas: policies and procedures, projects, personnel, security and safety of all merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also:

• guides team to exceed financial and guest service targets for location(s)
• responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals
• facilitate the timely completion of work order
• scheduling of ambassadors and monitors kronos; timecard management
• monitor and manage location stock flow and min/max’s, restock displays, and process damaged merchandise
• product research and management as it relates to the area.
• monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
• sign off on customer refunds up to $200
• perform department duty responsibilities as assigned.
• coordinate annual inventory for assigned location(s)
• assist manager with plan-o-grams for prompt and correct product activation
• assist with planning promotional presentation layouts and merchandise events
• monitor area programs for any inconsistencies and corrects
• ensure excellent customer service by responding to customer requirements, expectations, and needs
• occasionally assist other location and areas throughout the park as needed; other duties as assigned

• at least 18 years old
• a valid state driver’s license; visiting students and military are required to have valid driver’s license from state of residency and able to provide a copy of the dmv report and able to complete the company vehicle driver training class and obtain a swc driver’s license
• high school diploma for ged; or equivalent combination of education and experience
• minimum two years related experience; or equivalent combination of education and experience
• excellent written/verbal communication skills and be able to speak effectively before groups
• excellent math skills to compute rate, ratio and percent and to create and interpret graphs
• able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
• able to regularly use hands and fingers
• able to handle multiple tasks and work in a fast paced environment
• able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
• outgoing, and able to provide excellent guest service and interact favorably with the public
• ability to self-motivate as well as motivate ambassadors
• basic knowledge of financial terms for revenue department
• able to work indoors and outdoors in all weather conditions
• able to work independently and troubleshoot issues
• clear understanding of parkware, mms, kronos, and microsoft office applications
• understanding of ap pro, photoshop, atrb, rts and scheduler systems preferred
• theme park experience preferred