Retail Sales Associate

Job Overview

Cox Communications is seeking a Retail Sales Associate who creates exceptional customer experiences while driving sales of our mobile products.

• Explain and demonstrate product capabilities and offer suggestions based on customer wants and needs.
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with the opening and closing of a store retail environment.
• Properly handle cash.
• Engage in workshops, special events, and product demos.
• Support fellow sales agents when needed.
• Continuously expand knowledge of current Cox products and competitor offerings by participating in regular training classes.
• May be required to work in other locations within the same geographical area.

• High school diploma, GED, or up to 2 years of relevant work experience.
• Ability to meet established sales, retention, and customer experience targets.
• Strong interpersonal and communication skills for a consultative, solutions-based sales approach.
• Ability to build relationships and adapt to a diverse customer base.
• Multi‑tasking and prioritization skills in a fast‑paced, service‑oriented team environment.
• Mobility in the store for long periods to greet customers and demonstrate products.
• Computer literacy and aptitude for learning communication products, services, and accessories.
• Willingness to work a flexible schedule that includes weekends, evenings, and holidays.
• Ability to lift 25–50 pounds to help manage stock‑room inventory.

• Some college experience with a focus in sales, business, or management.
• One year of experience in a related field (e.g., retail sales, service industry).
• Experience selling wireless/mobile products.
• Fluency in Spanish, written and spoken.

• Variable targeted total compensation of $48,628 (approximately $23.38/hr), with higher earners around $63,655 (≈$30.60/hr).
• Base hourly rate of $16.38/hr plus monthly targeted commissions of $1,279.
• Ramp period of up to 2 months to adjust to commission earnings.
• Uncapped commission plan, 401(k) with company match, comprehensive medical benefits.
• Free Internet and other discounted Cox services, tuition reimbursement, adoption assistance, volunteer PTO, childcare and eldercare resources, pet insurance, and more.
• Paid time off: minimum 16 hours per month and seven paid holidays, plus additional leave for bereavement, voting, jury duty, volunteer, military, and parental leave.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.