Consultant Sales & Service; College of William & Mary

CONSULTANT, SALES AND SERVICE (COLLEGE OF WILLIAM & MARY)
Williamsburg, Virginia
On Site

Playfly Sports is looking for a Consultant, Sales and Service to join our team at William & Mary. Consultants act as the primary liaison between our current client base and the Collegiate Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross‑selling, and referrals. The consultant revenue will be generated primarily from outbound phone calls.

This role is ideal for those who wish to build a career in sports ticket sales or collegiate athletics.

• Sell ticketed sports including football, men’s and women’s basketball, and a full menu of products.
• Perform stadium tours, on‑site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports.
• Meet or exceed sales goals while providing superior customer service.
• Grow the sales portfolio continuously by attracting additional business leads.
• Manage and retain a large account base of premium seating, season ticket members, and group sales clients.
• Service all existing season ticket members and donors.
• Facilitate season ticket member upgrades and additional seat requests.
• Set and execute out‑of‑office and arena‑tour appointments to grow relationships and revenue within the current fan base.
• Maintain records of all prospects and customers within the ticketing database.
• Make a minimum of 30 connections (conversations) with fans daily.
• Contact local businesses and individuals via phone, in‑person appointments, and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
• Accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals.
• Work home games and season ticket member events, performing various ticket sales and service duties throughout the game.
• Perform sales and relationship cultivation phone calls, text messages, emails, etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers.
• Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages.
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue.
• Execute season ticket retention programs and build relationships with assigned season ticket-holders.
• Other job‑related duties as assigned.

• Bachelor’s degree preferred but not required.
• Experience with ticketing software and CRM program preferred.
• Experience with Ticket Return software and Hub Spot CRM a plus but not required.
• Experience in ticket sales preferred but not required.
• Previous customer service or retail sales experience; genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.
• Excellent communication, presentation and listening skills.
• Ability to work well with others and comfortable taking initiative.
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
• Ability to work nights and weekends when needed.
• Paciolan ticketing software experience a plus.

• Availability to work outside typical office hours including nights and weekends as needed.
• Work is sedentary in nature.
• Walking, standing, bending and carrying of light office items required.
• Work performed in an adequately lighted and climate‑controlled office environment.
• May require occasional travel.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Equal Opportunity Employer