Administrative Assistant Academic Services

Administrative Assistant For Academic Services

Lycoming College is hiring a full-time Administrative Assistant for Academic Services to join our Student Affairs & Success team. The Administrative Assistant for Academic Services is a key member of the support team advancing the College's student success, retention, persistence, and graduation strategies. This position has a direct impact on the overall well-being and experience of the student body by supporting day-to-day services, programs, communication efforts, and operational initiatives within the Office of Student Success and Academic Services.

The priority of this position is to provide high-level administrative, operational, and technology support to Academic Services while ensuring the effective coordination of student retention initiatives, onboarding processes, communication strategies, scheduling operations, and case management systems. The Administrative Assistant represents the Office of Student Success and Academic Services to internal and external constituents with a high level of professionalism, attention to detail, customer service, discretion, and confidentiality.

Additionally, this position supports data reporting, student communication campaigns, onboarding coordination for new students, referral management processes, event logistics, and office operations that contribute to student persistence and success.

What Will I Do In This Role?

• Provide direct administrative support to the Associate Dean of Student Success and Academic Services.
• Manage the Associate Dean's calendar, appointments, meetings, and scheduling priorities.
• Coordinate meeting logistics including invitations, agendas, materials, room reservations, minutes, and follow-up communication.
• Prepare correspondence, reports, presentations, spreadsheets, forms, and other administrative documents.
• Screen and respond to phone calls, emails, and visitor inquiries on behalf of the Director as appropriate.
• Maintain organized digital and physical filing systems, records, and confidential documents.
• Assist with purchasing requests, travel arrangements, reimbursements, and expense tracking.

Retention Operations, Data & Communication Support

• Support day-to-day retention initiatives and operational priorities within the Office of Student Success and Academic Services.
• Develop functional expertise in student success software systems, case management platforms, reporting tools, and communication systems.
• Complete data pulls and reports on both ad hoc and recurring schedules to support student success outreach, onboarding, and retention strategies.
• Coordinate with the Associate Dean on communication campaigns through email, text messaging, and student success platforms, including reminders, outreach messages, kudos communications, registration support messaging, and early alert follow-up.
• Maintain office databases, dashboards, records, and tracking systems with a high degree of accuracy.
• Monitor data entry and onboarding task completion to support accurate reporting and timely student follow-up.
• Provide administrative support for CARE referrals, student concern reporting, and retention case management processes.

Office Operations & Technology Support

• Support the daily operations of the Office of Student Success and Academic Services to ensure efficient workflow and service delivery.
• Manage credentialing, user access requests, permissions, and onboarding for office systems, shared drives, and technology resources.
• Assist with office technology setup and coordination including computers, printers, meeting technology, Teams, SharePoint, and Microsoft 365 tools.
• Monitor and maintain department website content, SharePoint pages, forms, templates, and digital resources to ensure information remains current and accurate.
• Coordinate with campus IT and other departments regarding system access, technical support needs, and issue resolution.

Front Office & Guest Services

• Serve as the first point of contact for students, families, faculty, staff, and visitors to the Office of Student Success and Academic Services.
• Greet guests in a professional, welcoming, and service-oriented manner.
• Respond to inquiries and connect individuals to appropriate staff, offices, or campus resources.
• Serve as a communication hub for office inquiries and student support needs.
• Maintain a professional front office environment.

Scheduling, Event & Onboarding Support

• Manage scheduling of appointments, conference rooms, and event spaces for the Associate Dean and office staff as needed.
• Plan and coordinate meetings involving on-campus and off-campus constituents.
• Provide logistical support for orientation, onboarding, workshops, student success programs, and special events.
• Assist with room reservations, materials preparation, registration, attendance tracking, signage, and day-of-event operations.
• Support New Student Orientation initiatives including Warrior Day, First Weekend, January Orientation, Convocation, and related transition programming.
• Support new…