Library Systems Technician

Lycoming College is hiring a Library Systems Technician to work within Snowden Library.

The Library Systems Technician supports and maintains the backend systems and technology platforms used by Snowden Library, including EBSCO, FOLIO, the Institutional Repository, library databases, authentication tools, and other related systems. This position provides systems support, assists with database access and authentication, coordinates with Information Technology and library vendors to troubleshoot and resolve issues, and supports systems updates, migrations, integrations, and ongoing maintenance.

The Library Systems Technician works closely with Collection Services staff, Access Services staff, Library personnel, Information Technology, and external vendors to ensure reliable access to library resources and effective operation of library systems.

This is a 1 year full-time temporary position. The position will be reviewed at the end of the first year for potential renewal.

Who We Are:

Founded in 1812, Lycoming College is one of the nation's oldest and most respected liberal arts colleges. Today, our community of 1,200 active learners from 26 states and territories and 13 countries comprises a student body that is 31 percent domestic students of the global majority or international, all of whom work with our renowned scholars to craft customized combinations of market-driven majors, minors and concentrations across our 52+ academic programs.

Students compete in 20 NCAA Division III sports, participate in faculty-driven research, thrive in a robust program of internship experiences, and study abroad in more than two dozen countries. Lycoming College has one of the highest endowment-per-student ratios in the country. The institution is a member of the Annapolis Group of Liberal Arts Colleges and is recognized by U.S. News as a top 100 National Liberal Arts College and the No.

21 Best Value School. Lycoming College is dedicated to providing a high-quality liberal arts and sciences education for all students. Learn more at .

The College proudly celebrates and values the principles of inclusive excellence. In its 2021 Strategic Plan, Lycoming College committed to recruiting more faculty and staff from historically underrepresented groups. The community works to foster an inclusive campus community and to support the success of all faculty, staff and students. The College recognizes that a community formed of a wide range of backgrounds and experiences benefits all its members and serves to advance Lycoming's goal of preparing graduates to become ethical, informed, and engaged individuals

Lycoming College is an equal opportunity employer.

What will I do in this role?

• Provide backend support for library systems, platforms, and electronic resource tools, including EBSCO, FOLIO, the Institutional Repository, library databases, authentication systems, and related applications.
• Assist with configuration, maintenance, testing, and troubleshooting of library systems to support reliable access for students, faculty, staff, and other authorized users.
• Coordinate authentication and access for library databases and electronic resources in collaboration with Information Technology, library staff, and vendors.
• Investigate and resolve more complex technical issues related to database access, discovery tools, library systems, authentication, integrations, and electronic resource availability.
• Serve as a liaison between library staff, Information Technology, and vendors to communicate issues, gather information, test solutions, and track resolution of systems-related problems.
• Support library systems updates, patches, enhancements, data clean-up projects, migrations, and implementation activities.
• Coordinate with Collection Services staff to support electronic resource access, metadata, holdings information, repository content, and systems-related workflows.
• Document recurring systems issues, troubleshooting steps, vendor communications, configuration changes, and system procedures.
• Monitor library systems and electronic resource platforms for access issues, outages, performance concerns, and user-reported problems.
• Assist library…