Customer Support Specialist (Post Sales

Customer Support Specialist (Post Sales)

Radwell International LLC | Customer Support

Full-Time | Hourly | On-site

Schedule:

Monday-Friday - 8:00am to 5:00pm

1 Millennium Drive, Willingboro, NJ 08046

The Customer Support Specialist (Post Sales) serves as a primary point of contact for customers after an order has been placed. This role is responsible for resolving customer inquiries, addressing order-related concerns, coordinating with internal departments, and ensuring an exceptional customer experience throughout the post-sales process.

The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment. This position requires strong communication skills, attention to detail, and the ability to collaborate across departments to drive timely and effective resolutions.

Key Responsibilities

* Respond to customer inquiries via phone, email, chat, and other communication channels

* Manage customer requests related to orders, shipments, returns, warranties, and service concerns

* Investigate and resolve customer issues by collaborating with internal departments including Shipping, Warehouse, Production, Purchasing, Accounting, Quality, and Sales

* Provide timely updates and status communications to customers throughout the resolution process

* Document customer interactions, actions taken, and resolutions within company systems

* Process credits, adjustments, returns, and other post-sale transactions as required

* Monitor and manage assigned tasks and customer requests to ensure timely completion

* Escalate complex customer concerns to management when appropriate

* Maintain accurate records and customer communication history

* Assist with special projects and process improvement initiatives

* Identify recurring customer issues and recommend solutions to improve customer satisfaction

* Contribute to departmental goals focused on customer service excellence and operational efficiency

* Perform other duties, tasks, or work as assigned

Qualifications

* Strong customer service skills

* Ability to handle multiple priorities in a fast-paced environment

* Excellent problem-solving abilities

* Strong attention to detail and organizational skills

* Self-motivated and team-oriented

* Ability to work professionally with customers and internal departments

Knowledge & Skills Required

* Strong computer proficiency

* Excellent verbal and written communication skills

* Ability to multi-task and prioritize effectively

* Strong organizational and time-management skills

* Attention to detail

* Problem-solving abilities

* Ability to work independently and collaboratively

* Experience using CRM, ERP, or customer support systems preferred

Education & Experience

* High School Diploma or equivalent required

* 1-3 years of customer service, customer support, operations support, or related experience preferred

* Experience in a high-volume customer-facing environment preferred

Compensation

The recruiting base pay rate for this full-time position is $23.00-$30.00 per hour.

Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

This position is eligible for a year-end bonus plan based on individual and company performance.

Radwell Benefits

* Medical, dental, and vision coverage starting Day 1 of employment

* 15 PTO days

* Paid company holidays

* Company-paid short-term and long-term disability

* Company-paid life insurance

* 401(k) with company matching

* Free onsite gym

Work Schedule

This is a full-time position scheduled Monday through Friday from 8:00am to 5:00pm. Employees are expected to maintain regular attendance and adhere to company time-off policies.

Radwell International LLC is an equal opportunity employer.