Order Resolution Coordinator

Order Resolution Coordinator

Radwell International is seeking a dedicated and detail-oriented Surplus Resolution Coordinator to support the surplus purchasing organization by resolving purchase order issues, supporting procurement operations, and collaborating with vendors and internal departments to ensure timely processing of purchased products. This role is responsible for monitoring surplus procurement activities, resolving discrepancies, supporting customer and vendor communication, and helping achieve company sales and revenue goals in a fast-paced office environment.

• Support all surplus procurement buying processes and monitor orders for timely processing

• Resolve purchase order discrepancies including:

· Price variances

· Part number inconsistencies

· Product condition issues

• Support surplus purchasing efforts and procurement operations

• Assist with customer and vendor expedites

• Respond to inquiries regarding purchases through phone, email, and internal systems

• Work closely with the expediting group to resolve purchasing delivery issues

• Complete specifically assigned daily tasks related to payments

• Maintain accurate records of procurement transactions within internal systems

• Serve as liaison between purchasing, vendors, receiving, accounting, and internal stakeholders

• Negotiate with vendors regarding discrepancies and order issues

• Coordinate with receiving department to verify incoming shipments

• Work with accounting to ensure proper payment processing

• Track purchase order resolution metrics and report on trends

• Support continuous improvement of procurement processes

• Ensure timely advertising of purchased products

• Adhere to company safety requirements and workplace policies

May be modified from time to time. Other duties, tasks, and work may be assigned.

Not applicable. This position has no direct reports.

One to Three years related experience in procurement or purchasing

Prior alternative marketing experience preferred

Experience with surplus materials or equipment sourcing

Experience negotiating pricing and terms with suppliers

Experience in purchase order management

Experience resolving order discrepancies

Experience with vendor communication and follow-up

Experience working in a fast-paced office environment

Experience with tracking systems and inventory management

Proficiency in Microsoft Word, Outlook, and Internet applications

Strong computer proficiency with ability to learn new software quickly

Procurement software knowledge

Inventory management knowledge

Purchase order processing knowledge

Vendor relationship management skills

Discrepancy resolution skills

Strong problem resolution and analytical skills

Organizational skills

Strong attention to detail

Excellent written and verbal communication skills

Time management and multitasking abilities

Ability to work in a fast-paced environment

Team collaboration skills

Negotiation skills

High School Diploma or Equivalent required

One to Three years of related procurement or purchasing experience required

Experience with surplus inventory, sourcing, and procurement operations preferred

Experience in vendor negotiations and purchase order resolution preferred

Experience using procurement systems, inventory tracking systems, and office software preferred

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related-skills, experience, and relevant education or training.

SALARY RANGE: $19-27/hr

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)