Sales Coordinator

Sales Coordinator

Radwell International LLC | Sales

Full-Time | Hourly | On-site

Schedule:

Monday-Friday - 8:00am to 5:00pm

1 Millennium Drive, Willingboro, NJ 08046

Summary

Radwell International is seeking a customer-focused and detail-oriented Sales Coordinator to support marketplace sales operations across Amazon, eBay, and other ecommerce channels. This entry-level to early-career role serves as a key point of contact for customers, supporting order management, marketplace account health, customer service, and sales growth initiatives. The ideal candidate thrives in a fast-paced environment, enjoys solving customer challenges, and is interested in developing a career in ecommerce, sales support, and account management.

Key Responsibilities

* Respond to customer inquiries received through phone, email, ecommerce websites, third-party marketplaces, and internal teams in a professional and timely manner

* Manage and process orders through company ecommerce websites and marketplace platforms including Amazon and eBay

* Identify sales opportunities by converting customer inquiries, quotes, and product requests into completed orders

* Conduct proactive follow-up with customers regarding quotes, inquiries, open orders, and potential sales opportunities

* Review inventory availability and coordinate fulfillment from existing inventory whenever possible

* Partner with Purchasing and internal teams to source products not currently available in inventory

* Communicate product availability changes, pricing updates, shipping information, and delivery status to customers

* Monitor marketplace account health metrics including response times, feedback scores, defect rates, cancellations, and customer satisfaction metrics

* Manage customer feedback and assist with resolving customer concerns to maintain strong marketplace ratings

* Track and report marketplace sales activity, customer service metrics, and account performance indicators

* Collaborate with Sales, Customer Service, Purchasing, Operations, Product Data, and other departments to resolve issues and improve processes

* Support departmental objectives related to marketplace sales growth, operational efficiency, customer satisfaction, and account health

* Perform additional duties, projects, and assignments as needed

What We Are Looking For

* Understanding of the sales cycle, including lead management, quoting, follow-up, order conversion, and post-sale support

* Customer-first mindset with a focus on responsiveness, accuracy, and problem resolution

* Strong technical aptitude and ability to quickly learn business systems and marketplace platforms

* Ability to work effectively within an ecommerce, distribution, retail, or B2B sales environment

* Sales-oriented mindset with the ability to identify opportunities and support revenue growth

* Strong attention to detail and organizational skills

* Ability to manage multiple priorities in a fast-paced environment

Knowledge and Skills

* Strong computer proficiency and ability to work across multiple software systems simultaneously

* Proficiency with Microsoft Office, including Outlook, Excel, and Teams

* Strong written and verbal communication skills

* Excellent customer service and relationship-building abilities

* Strong organizational, multitasking, and time-management skills

* Ability to prioritize workload and manage competing deadlines

* High attention to detail and commitment to order and data accuracy

* Strong problem-solving and critical-thinking abilities

* Ability to work independently and demonstrate initiative

* Ability to collaborate effectively with customers and cross-functional teams

* Familiarity with Amazon, eBay, Walmart Marketplace, or similar ecommerce platforms preferred

* Experience with CRM, ERP, customer service, or order management systems preferred

Education and Experience

* High school diploma or equivalent required

* Associate's degree or Bachelor's degree in Business, Marketing, Communications, Ecommerce, or a related field preferred

* 1-3 years of experience in customer service, sales support, inside sales, account coordination, ecommerce operations, marketplace operations, or order management preferred

* Experience managing customer inquiries, quotations, orders, sales leads, or customer accounts preferred

* Experience working in a distributor, manufacturer, retailer, ecommerce, or B2B sales environment preferred

* Experience using ERP, CRM, customer service, ecommerce, or order management systems preferred

* Equivalent combinations of education, training, and experience will be considered

Compensation & Bonus

The recruiting base salary range for this full-time position is $25.00-$33.50 per hour.

Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

This role is eligible for an annual company bonus based on performance and company results.

Radwell Benefits

* Medical, dental, and vision coverage starting Day 1 of employment.

* Company-sponsored short-term and…