Military & Family Readiness Center Administrative Support Specialist; TAP

Overview

Position Title: Military & Family Readiness Center Administrative Support Specialist (TAP)

Division: 1HS.

Location: Minot AFB, ND.

Hourly Rate: $20.00-$25.00/hr.

Position Summary: One Health Solutions is seeking a reliable, detail-oriented Administrative Support Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC). This position provides front desk customer service and administrative support for the M&FRC and the Transition Assistance Program (TAP), serving Airmen, Guardians, and their families.

• Provide front desk customer service support for the M&FRC, including greeting visitors, answering telephone calls, and responding to routine nontechnical inquiries.
• Receive, screen and route phone calls, emails, & visitors to appropriate M&FRC staff based on knowledge of programs and services.
• Perform TAP data entry & administrative support using AFFIRST, TAP ACCESS, & other government-provided automated systems.
• Consolidate, summarize, and retrieve data from files and automated systems to support reports, inquiries, and program tracking requirements.
• Establish, update, & maintain electronic and hard-copy office records in accordance with Air Force records management regulations.
• Serve as the primary Record Custodian for the M&FRC, ensuring proper maintenance, purging, and disposition of records and files.
• Utilize Microsoft Word, Excel, Access, & other office automation tools to create documents/spreadsheets/reports/charts, & presentations.
• Prepare, proofread & edit recurring/non-recurring correspondence, reports, & other documents for accuracy, format, & compliance.
• Review incoming/outgoing correspondence for accuracy, grammar, formatting, & completeness; identify discrepancies and advise appropriate staff.
• Assist in developing training aids and provide hands-on assistance to office personnel on office automation tools and procedures.
• Maintain automated calendars, suspense systems, and trackers; notify supervisors of conflicts or deadlines that cannot be met.
• Manage office supply requisitions, printing support, and related administrative services.
• Download, distribute, and maintain electronic publications, forms, and guidance in accordance with current policies.
• Transmit and receive documents and correspondence electronically using networked computer systems.
• Perform basic troubleshooting of office automation systems and software issues encountered by staff.
• Perform time and attendance support functions as required.
• Other duties as assigned in support of M&FRC operations.

• Must be a U.S. citizen and able to pass a DoD background investigation.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite (Word, Excel, Access) required.
• Knowledge of correct grammar, spelling, punctuation, capitalization, and document formatting.
• Experience performing clerical, administrative, customer service, or front desk duties preferred.
• Ability to communicate effectively, both orally and in writing, using tact and courtesy.
• Ability to organize, maintain, and manage records and files in accordance with established procedures.
• Knowledge of Air Force terminology, programs, or military family support services preferred.
• Ability to read, write, speak, and understand English fluently.

• Services are performed indoors at a government facility.
• Work is primarily sedentary, with occasional walking, standing, and light lifting.
• May be required to lift or carry office materials up to 25 pounds.
• Work schedule is typically Monday–Friday during normal duty hours, excluding Federal holidays.
• Position works under the general supervision of Government-designated M&FRC leadership.

1 Health Solutions LLC is an equal opportunity employer. 1 Health Solutions, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.