Area Billing Support Supervisor
Listed on 2026-02-19
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Administrative/Clerical
Healthcare Administration, Business Administration
Overview
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in:
Williston, ND Minot, Watford City, Dickinson, Bismarck
Final date to receive applications: Until filled.
Please note: The position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.
Job SummaryThe Area Billing Support Supervisor is responsible for managing and maintaining customer billing portals, ensuring accurate, timely invoicing, and serving as the primary point of contact for billing-related inquiries. This role oversees billing cycles, resolves complex billing discrepancies, and coordinates with internal teams to address portal and account issues. The position also provides leadership to support staff, develops standard operating procedures, analyzes billing data for accuracy and trends, and drives process improvements to enhance efficiency, compliance, and customer satisfaction.
ResponsibilitiesEssential functions
- Maintains and updates customer billing portals to ensure accuracy and functionality.
- Troubleshoots portal issues and coordinates with IT, Credit and Collections or Branch for resolution.
- Monitors billing cycles, verifies data integrity, and ensures timely invoicing.
- Serves as the primary point of contact for customer inquiries related to billing and portal access.
- Resolves escalated billing discrepancies and ensures customer satisfaction.
- Leads and mentors support staff, assigning tasks and monitoring performance.
- Develops and implements standard operating procedures for billing and administrative processes.
- Conducts regular team meetings to review goals, challenges, and improvements.
- Generates and analyzes billing reports for accuracy and trends.
- Ensures compliance with company and customer policies.
- Identifies process improvement opportunities to enhance efficiency and reduce errors.
Non-essential functions
- Attends training programs as required
- Assists with Branch Meetings as needed
- Performs the duties of the Office Associate/Receptionist as needed
- Performs other duties as assigned by supervisor or designate
- Bachelor's degree in Business Administration, Accounting or related field, preferred or an Associate's degree with the equivalent in work experience required.
- 3+ years' experience in office support or administrative roles with 1 year in supervisory capacity.
- Strong working knowledge Microsoft Office Suite, internet, email and SAP software.
- Excellent interpersonal communication (reading, writing and speaking in English).
- Ability to effectively plan and organize.
- Excellent customer service skills, including being competent, accurate, responsive and engaged.
- Ability to perform all aspects of the job as accurately, efficiently and safely as possible.
Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33%;
Frequently 34 - 66%;
Continuously 67 - 100%
- Lift from Waist:
- < 10 lbs.
- Not at all - 10 to 25 lbs.
- Not at all - 26 to 50 lbs.
- Not at all - 51 to 75 lbs.
- Not at all - 75 to 100 lbs.
- Not at all - 100+ lbs.
- Not at all
- < 10 lbs.
- Lift from Floor:
- < 10 lbs.
- Frequently - 10 to 25 lbs.
- Frequently - 26 to 50 lbs.
- Occasionally - 51 to 75 lbs.
- Not at all - 75 to 100 lbs.
- Not at all - 100+ lbs.
- Not at all
- < 10 lbs.
- Carried for Distance:
- < 10 lbs.
- Not at all - 10 to 25 lbs.
- Not at all - 26 to 50 lbs.
- Not at all - 51 to 75 lbs.
- Not at all - 75 to 100 lbs.
- Not at all - 100+ lbs.
- Not at all
- < 10 lbs.
Frequency at which you would do the following in a typical day:
- Sitting (a continuous period of being seated)
- Continuously - Standing (for sustained periods of time)
- Frequently - Walking (moving about on foot to accomplish tasks)
- Frequently - Bending/stooping (downward and forward)
- Occasionally - Crawling (moving about on hands and knees or hands and feet)
- Not at all - Climbing/Walking Stairs (ascending or descending)
- Frequently - Reaching (extending arms in any direction)
- Frequently - Crouching/squatting (bending the body downward and forward by…
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