Business Office Assistant

Position Summary

The Business Office Assistant provides administrative and revenue cycle support by performing front and back office tasks such as registration, scheduling, billing follow-up, and customer service. This role works closely with patients, providers, and payer representatives to ensure accurate demographic and insurance information, timely claim submission, and effective resolution of account inquiries. Collaborating with business office and clinical teams, the Business Office Assistant helps maintain organized workflows and clear communication that support daily operations.

Through attention to detail, professionalism, and responsive service, the position contributes to financial integrity and a positive patient experience in alignment with Trinity Health standards and policies.

• Perform front and back office tasks such as registration, scheduling, insurance verification, and basic billing follow up.
• Interact with patients and families to obtain accurate demographic and insurance information and respond to questions about accounts or processes.
• Enter and update data in electronic systems, ensuring accuracy and completeness for billing and reporting.
• Work claim or account work queues as assigned, helping resolve denials or outstanding balances in collaboration with other revenue cycle staff.
• Maintain confidentiality of patient financial and health information and follow privacy and security policies.
• Participate in training, team meetings, and continuous improvement efforts within the business office.