Scale Operator; Temporary Job Williston area,North Dakota USA,Customer Service/HelpDesk

Position: SCALE OPERATOR (TEMPORARY)

Good Pay! Good Benefits! Good People! Knife River is a PEOPLE-first company. Our team members are key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and go home safely each day. Please consider joining our growing team today!

At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P Mid Cap 400 index.

ROLE

OVERVIEW

This is a temporary position for the Gillickson Pit on Highway 85.

Duties may include using radio, telephone, or computer to transmit assignments, compiling statistics and reporting on work progress. Provides customer service face to face interaction and over the phone. Tickets and weighs trucks in a fast-paced environment. Work schedule during summer months is expected to be 40-50 hours per week with some Saturday shifts required. During the off season, work hours may be reduced and can be flexible.

DUTIES

AND/OR RESPONSIBILITIES

Assist with scheduling and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

Answering the phone to provide accurate and timely information to customers in a courteous and professional manner.

Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems. Clear and effective communication skills are necessary.

Monitor personnel or equipment locations and utilization to coordinate service and schedules/report any safety issues immediately to coordinate a resolution.

Oversee all communications within specifically assigned territories.

Receive or prepare work orders.

Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

Relay work orders, messages, and safety related information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.

Approaches others in a tactful manner;
Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions;
Follows through on commitments.

Assist with cleaning scale house including the restrooms.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent written and verbal communication skills.

Strong organizational skills.

Knowledge of MS Office (Word, Excel, Outlook).

Able to work independently and under time constraints.

Ability to multi-task and work quickly.

Time management & leadership skills.

Strong attention to detail.

Physical stamina and safety knowledge.

Problem‑solving & critical thinking skills.

MINIMUM REQUIREMENTS

High school diploma or General Education Degree required.

Ability to use basic office equipment, including computer, fax machine, photocopier and 10‑key calculator.

Ability to provide and maintain proper driving license and acceptable driving record.

ADDITIONAL INFORMATION

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal laws.

Subject to pre‑employment drug testing and background checks.

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