Supervisor, Customer Support

####

Job Title:

Supervisor, Customer Support  ####

Location:

Gwinner, ND, Midwest United States,USA  #### Company:

CHS Inc.  #### Industry Sector:

Agribusiness  ####

Industry Type:

Input Retail, Cooperative and Related Crop Services  #### Career Type:  #### Job Type:Full Time  #### Minimum Years Experience

Required:

N/A  #### Salary:
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CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries.

At CHS, we are creating connections to empower agriculture.

**** Summary***
* ** CHS
* * has an exciting opportunity to join the enterprise customer service team. We are looking for a
** Customer Service Supervisor.
** The customer service function is responsible for facilitating resolution of various types of customer inquiries and disputes. Customer service provides support to customers when dealing with system access and reporting, handling account changes like bank details and shipping locations, invoice explanations and sharing posted prices. Customer service uses available resources and works with internal team members across business functions to investigate and resolve customer inquiries.
Quarterly travel is required throughout
** Eastern North Dakota & Central MN**, supporting operations from the northern to southern regions of the territory. Successful candidate will be located in either our
** Kindred, ND
** or
** Gwinner, ND
** location.

**** Responsibilities***
* * Direct supervision of front-line employees responsible to execute customer onboarding, portal support, contract administration, order support, billing and grain payment inquiries, and dispute resolution.
* Responds to customer inquiries regarding orders, onboarding, portal support, contract administration, billing, settlements, disputes, and general inquiries.
* Manage recruitment, hiring, and annual review processes for the customer service team, promoting a culture of excellence, innovation, and team satisfaction.
* Manage daily workflow activities of staff responsible for providing service and support to customers.
* Directs and coordinates staff involved in a combination of activities such as onboarding and portal set up, contracting and order support, billing inquiries, dispute resolution, and contract administration.
* Establish, implement, and maintain administrative and technical procedures to provide responsive and efficient customer services.
* Monitor customer inquiry type, frequency, KPI needed to identify opportunities to proactively improve the customer experience.
* Investigate and resolve escalated customer inquiries as needed.
* Other duties and responsibilities as needed or assigned  
** You will oversee and manage:**
* ** Onboarding & Customer Portal Support:
** Initiate new customer set up and portal access. Monitor set up process and address delays to ensure safety and compliance requirements are completed. Initiate account changes (bank account, address, etc.) as needed. Provide customer information on how to do business with CHS and utilize digital tools.
* ** Contracting & Order Support:
** Provide customers with posted bids and price sheet quotes. Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions. Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
* ** Billing & Grain Payment Inquiries:
** Facilitate customer inquiries related to customer and settlement payments, prepay…