Member Services Specialist

Member Service Specialist

North Star Community Credit Union – Bottineau, ND

Position Summary
North Star Community Credit Union is seeking a friendly, detail-oriented, and member-focused Member Service Specialist to join our Bottineau team. This role is the first point of contact for our members and plays a key part in delivering exceptional service while supporting their financial success. The ideal candidate is personable, dependable, and passionate about building strong member relationships.

• Greet and assist members with a positive, professional attitude
• Process daily transactions including deposits, withdrawals, payments, and transfers
• Open and maintain member accounts (checking, savings, CDs, IRAs, etc.)
• Identify member needs and recommend appropriate products and services
• Assist with debit cards, online banking, and other digital services
• Balance cash drawer and maintain accurate transaction records
• Resolve member inquiries and concerns efficiently and courteously
• Support branch operations and administrative tasks as needed

• High school diploma or equivalent required
• Previous customer service or cash handling experience preferred
• Strong communication and interpersonal skills
• Attention to detail and accuracy in transactions
• Basic computer skills and ability to learn financial software systems
• Ability to maintain confidentiality and handle sensitive information

• Experience in banking or financial services
• Sales or cross-selling experience
• Knowledge of credit union products and services

• Member-focused, community-driven organization
• Supportive team environment
• Opportunities for growth and development
• Competitive pay and benefits package

If you are passionate about helping others and want to make a difference in your community, we encourage you to apply!